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- Tasks: Join a team focused on quality and control, driving excellence in service delivery.
- Company: Broxtowe Borough Council, committed to equal opportunities and community engagement.
- Benefits: Generous pension, flexible hours, health discounts, and a great holiday entitlement.
- Other info: Embrace flexibility and enjoy excellent career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 26899 - 28320 £ per year.
Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence. We are looking for an enthusiastic, well organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.
The role is varied and amongst other things will involve tasks such as:
- Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
- Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
- Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
- Process refunds for Council Tax/Business Rates/Sundry Debts/ Housing Benefit Overpayment
- Cash posting and reconciliation
- Process Housing Benefits Payments
- Liaising with customers, other departments and other organisations on a daily basis
Full training will be provided but candidates need to possess good communication skills, be diligent, have an attention for detail and possess excellent customer care skills. Applicants must have experience of dealing with the public by telephone and interview and recognise the pressures of providing an excellent service. They will be able to work as part of a team whilst also prioritising their own work and have good communication skills.
Broxtowe Borough Council offers excellent benefits including local government pension scheme and reduced health and fitness membership. The Council also offers a generous holiday entitlement and flexible working hours. The Council has five GREAT values which represent our standards and expectations of how we’ll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us. As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Quality and Control Officer in England employer: Broxtowe Borough
Contact Detail:
Broxtowe Borough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Control Officer in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Broxtowe Borough Council's values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality control and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Broxtowe Borough Council site. It’s the best way to ensure your application gets seen by the right people and shows your genuine interest in the position.
We think you need these skills to ace Quality and Control Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Quality and Control Officer role. We want to see how you can contribute to our team and drive for excellence!
Show Off Your Communication Skills: Since this role involves liaising with customers and other departments, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Attention to Detail: Attention to detail is key in this position. When filling out your application, make sure to proofread for any errors and provide examples of how you've successfully managed tasks that required a keen eye for detail in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Broxtowe Borough
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Quality and Control Officer. Familiarise yourself with tasks like dealing with Housing Benefit Overpayment Recovery and processing refunds. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and other departments, be prepared to discuss your previous experiences in customer service. Share specific examples where your communication skills made a difference, especially in high-pressure situations.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Bring up instances from your past work where your diligence led to successful outcomes, such as preventing errors in financial processes or improving service delivery. This will show that you can maintain high standards.
✨Embrace the Council's Values
Familiarise yourself with Broxtowe Borough Council's GREAT values. During the interview, relate your personal values and work ethic to these principles. This alignment will demonstrate that you’re not just a fit for the role, but also for the organisation's culture.