Bereavement Assistant & Mortuary Support (Multi Skilled)

Due to expansion, an exciting opportunity has arisen to join our busy bereavement services team at Bramcote Crematorium. We’re looking for a professional to join our team and develop these services to meet the current and future needs of our customers, the families we serve, and the organisation.

You are to support all aspects of the administration duties and all associated aspects relating to funerals, in accordance with the Cremation and Cemeteries Act and the Guiding Principles of the Institute of Cemetery and Crematorium Management. No two days are the same. Duties will include:

• Answering telephone enquiries from bereaved families and associated external stakeholders.
• All administration and office duties, checking records and data entry, financial reconciliation.
• Supporting all aspects of mortuary duties and cremating.
• Assisting bereaved persons and providing excellent customer service.

You must be computer literate and able to work under your own initiative as part of a team assisting professional officers. Speed and accuracy in your work is central to the success of the team’s work. Experience in a customer-focused environment is desirable.

This is a fantastic opportunity for someone who is passionate about the bereavement sector to make a real difference and work in a Gold Award Crematorium and Cemetery service. Opened in 1979, Bramcote Crematorium has 2 service chapels, a team of 14 employees and conducts around 2400 cremations per annum. It is one of the busiest in the UK. The cemetery records and bookings for Broxtowe & Erewash Borough Councils are also managed from the administration office.

Working 37 hours a week Monday to Thursday, within Bramcote Crematorium, you will be required to help in different roles within Bramcote Bereavement Services. There may be a requirement to work at other times if service demands so require. The role is primarily based at Bramcote Crematorium, although you will be expected to attend community meetings when needed.

We’re looking for an individual who has experience in:

• Working in the Bereavement Industry.
• Managing and delivering administrative functions and processes with regards to bereavement services.
• Undertaking cremations (or willing to learn all aspects of mortuary duties and caring for the deceased).

The ideal candidate would be:

• Highly motivated, with a proven track record.
• Passionate about the bereavement sector.
• Creative, driven, and passionate to meet the challenges of the role.
• Highly organised and able to work under pressure.
• Someone who represents our GREAT values and behaviours.

If you’d like to have an informal chat about the role, please contact Richard Mott, Strategic and Business Development Manager or Louise Singer, Bereavement Services Manager on 0115 917 3849.

The Council has five GREAT values which represent our standards and expectations of how we’ll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee, you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.