At a Glance
- Tasks: Support vulnerable individuals in temporary accommodation and manage housing-related issues.
- Company: Broxtowe Borough Council, dedicated to making a difference in the community.
- Benefits: Generous pension, loyalty awards, family-friendly policies, and employee discounts.
- Other info: Join a supportive team and access professional development opportunities.
- Why this job: Make a real impact on people's lives during critical times.
- Qualifications: Experience in customer service, especially with vulnerable individuals, and strong organisational skills.
The predicted salary is between 30883 - 32467 £ per year.
Salary: £30,883 - £32,467 (Grade 7) Full Time 37 hours per week (1 Year Maternity Leave Cover)
About the Role
Broxtowe Borough Council is seeking an enthusiastic and committed Temporary Accommodation Officer to join our Housing Options Team. This is a rewarding frontline role where you will work directly with customers who are homeless or at risk of homelessness, providing practical support and ensuring that temporary accommodation is well managed, safe, and suitable.
Key Responsibilities
- Provide day-to-day support to clients living in temporary accommodation, ensuring compliance with licence agreements.
- Manage Council-owned temporary accommodation, maintaining high standards of safety, security, and cleanliness.
- Oversee the management of buildings and individual units, coordinating repairs, maintenance, and property-related issues.
- Carry out face-to-face visits with new customers, ensuring they understand their responsibilities and can access relevant benefits and support.
- Manage your own caseload of vulnerable individuals and families, delivering a responsive and person-centred service.
- Develop and maintain effective partnerships with internal departments, contractors, suppliers, and accommodation providers (including B&B proprietors).
About You
We are looking for a resilient and organised individual who thrives in a fast-paced environment and is passionate about supporting vulnerable people. You will:
- Have experience working with customers, ideally within a housing, support, or public service setting.
- Have experience supporting vulnerable individuals or a good understanding of their needs.
- Have knowledge or awareness of tenancy and accommodation management.
- Be able to effectively manage your own caseload and prioritise competing demands.
- Demonstrate strong organisational and time management skills.
- Communicate clearly and confidently, both verbally and in writing, including with customers who may be in distress.
- Be aligned with and demonstrate Broxtowe Borough Council’s GREAT values and behaviours.
Why Join Us?
- Make a real difference to people at a critical point in their lives.
- Work within a supportive and collaborative team environment.
- Gain valuable experience in a busy Housing Options service.
- Access opportunities for learning and professional development.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
TMPH62 Temporary Accommodation Officer in Beeston employer: Broxtowe Borough
Broxtowe Borough Council is an excellent employer for those looking to advance their careers in housing management. With a strong commitment to employee development, flexible working arrangements, and a generous benefits package including 31 days of annual leave, gym discounts, and a supportive work culture, you will thrive in a role that not only values your contributions but also prioritises the well-being of the community. Join us in making a meaningful impact while enjoying a fulfilling work-life balance in Beeston.
StudySmarter Expert Advice🤫
We think this is how you could land TMPH62 Temporary Accommodation Officer in Beeston
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Broxtowe Borough.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Broxtowe Borough!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Broxtowe Borough, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Broxtowe Borough or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace TMPH62 Temporary Accommodation Officer in Beeston
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Broxtowe Borough:Before hitting send, make sure to tailor your application specifically to Broxtowe Borough! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Broxtowe Borough
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
