H52 Senior Housing Officer (Tenancy Services Team Leader in Beeston

Are you an energetic and driven experienced Housing Officer looking to progress your housing career? If so, you may be the right candidate for us. We are currently looking to recruit a Senior Housing Officer; the successful candidate will work within the wider Housing Operations Team.

You will be responsible for supporting the team of Housing Officers, taking the lead on ASB cases, liaising with legal services and partner agencies, preparing and gathering evidence, and attending Court as appropriate. You will also support the Tenancy Sustainment Officers to effectively deliver and improve the Tenancy Sustainment service. This will involve carrying out reactive visits to support Officers or respond to urgent tenancy matters throughout the Borough, which will require you to have access to your own transport as these visits will be at short notice and of an urgent nature.

Day to day, you will oversee a team of 2 Tenancy Sustainment Officers and 2 Housing Assistants. You will work closely with the Tenancy Services Manager to develop and deliver high-quality housing services and improve our neighbourhoods. You will ensure that the team achieves its performance targets in relation to tenancy management and anti-social behaviour.

We're looking for an individual who has proven experience of:

• Working within a housing management setting
• Working with vulnerable people and providing high-quality customer service
• Good knowledge of the legislation pertaining to housing management including Anti-social Behaviour and Tenancy Sustainment
• Experience of leading on Antisocial behaviour cases
• Building effective partnerships and working closely with other teams

The ideal candidate will have:

• The ability to lead and motivate a wider team
• Excellent communication skills and able to communicate well with a variety of different groups
• A strong performance management focus
• Someone who will represent our values and behaviours
• Access to own transport

We Offer:

• A generous annual leave entitlement of 31 days plus 8 days bank holidays.
• Flexible working arrangements including flexi-time
• Gym membership discount at Liberty Leisure
• Access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

What you need to know:

• This is a permanent role based at the Council Offices, Beeston, but office and remote working in the Borough is possible and encouraged within the role.
• Working hours are 37 hours per week, with business hours Monday to Friday 8.30am - 5pm.
• There will be a requirement to work outside of office hours on occasions and you will need to visit properties and neighbourhoods within the Borough regularly and at short notice.
• Training to help you in the role is available.
• Travel across the Borough is essential, and mileage will be paid.

The Council has five GREAT values which represent our standards and expectations of how we'll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. While meeting the needs of our residents is a priority, we can't guarantee we can accept all flexible working requests, but we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee, you can enjoy many benefits including a generous pension fund, loyalty awards, and family-friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.