At a Glance
- Tasks: Assist customers at the reception and manage the council's switchboard.
- Company: Join Broxtowe Borough Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary, generous pension, and family-friendly policies.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills preferred, but training is provided.
The predicted salary is between 25118 - 25118 € per year.
A vacancy has occurred for a Full and Part Time Customer Services Assistant to join the Customer Services Department, based at the Council Offices in Beeston. The main duties include providing reception and switchboard duties for the council. This is a busy section, handling up to 1,000 visitors each month and 3,000 telephone calls each week.
As a Customer Services Assistant you’ll be talking to lots of different people who call up and drop into our reception at the Council Offices, Beeston, sorting out any questions they have or delivering services that they want to access. In addition, Customer Services Assistants will also be responsible for managing the Council’s main switchboard, diverting calls to the relevant department as per the customer’s request. Previous experience for this type of role would be an advantage but training will be provided.
Hours
- Full-time post hours (C99): Monday 08:30 to 17:00, Tuesday 08:30 to 17:00, Wednesday 08:30 to 17:00, Thursday 08:30 to 17:00, Friday 08:30 to 16:30
- Part-time post hours (C100): Wednesday 11:30 to 17:00, Thursday 11:30 to 17:00, Friday 11:00 to 16:30
Our preferred method for applying for jobs is online using the apply online link below. If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3372. If you require further information on this post, please contact Nasim Rashid or Emma Jackson on 0115 917 7777 ext numbers 3942/3941.
The Council has five GREAT values which represent our standards and expectations of how we’ll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Customer Services Assistant x 2 FT/PT in Beeston employer: Broxtowe Borough
Broxtowe Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options, generous benefits including a pension fund and family-friendly policies, employees can thrive both personally and professionally while serving the community in Beeston. Join us to make a meaningful impact in a dynamic environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant x 2 FT/PT in Beeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Broxtowe Borough Council. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Services Assistant role.
✨Tip Number 3
Show off your people skills! As a Customer Services Assistant, you'll be interacting with lots of different people. Be ready to share examples of how you've successfully handled customer queries or resolved issues in the past.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a big plus for this role!
We think you need these skills to ace Customer Services Assistant x 2 FT/PT in Beeston
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. We love seeing how your skills match up with what we’re looking for, so don’t hold back!
Keep It Clear and Concise:We appreciate a straightforward application. Stick to the point and avoid fluff. This helps us see your qualifications quickly and makes it easier for us to consider you for the role.
Apply Online:Remember, the best way to apply is through our website. It’s super easy and ensures your application goes straight to us. So, don’t forget to hit that apply online link!
How to prepare for a job interview at Broxtowe Borough
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Services Assistant. Familiarise yourself with the duties like handling reception and switchboard tasks, as well as managing customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since you'll be interacting with a diverse range of people, practice clear and friendly communication. Consider role-playing common scenarios you might encounter, such as answering phone calls or assisting visitors at the reception. This will boost your confidence and show that you're ready for the fast-paced environment.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations. Be prepared to share these stories during the interview to highlight your problem-solving skills, which are crucial for this role.
✨Embrace the Council's Values
Familiarise yourself with the Council's GREAT values and think about how you can embody them in your work. During the interview, mention specific ways you align with these values, showing that you're not just a fit for the role but also for the organisation's culture.
