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For Companies At a Glance
- Tasks: Join a team focused on quality and control, driving excellence in service delivery.
- Company: A supportive council committed to community and equal opportunities.
- Benefits: Local government pension, flexible hours, generous holidays, and health memberships.
- Other info: Full training provided; we value diversity and welcome all applicants.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence. We are looking for an enthusiastic, well-organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.
Responsibilities
- Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
- Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
- Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
- Process refunds for Council Tax/Business Rates/Sundry Debts/Housing Benefit Overpayment
- Cash posting and reconciliation
- Process Housing Benefits Payments
- Liaising with customers, other departments and other organisations on a daily basis
Qualifications
Applicants must have experience dealing with the public by telephone and interview, and recognise the pressures of providing an excellent service. Candidates should be able to work as part of a team while prioritising their own work and possess good communication and customer care skills, be diligent, and have an attention to detail. Full training will be provided.
Benefits
The Council offers a local government pension scheme, reduced health and fitness membership, generous holiday entitlement and flexible working hours.
Equal Opportunities
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
Quality and Control Officer employer: Broxtowe Borough Council
Contact Detail:
Broxtowe Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Control Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the Council. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality control and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your enthusiasm! When you get the chance to speak with potential employers, let your passion for quality and control shine through. Share examples of how you've contributed to team success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the Council's mission.
We think you need these skills to ace Quality and Control Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Quality and Control Officer role. We want to see how you can contribute to our team and drive for excellence!
Showcase Your Communication Skills: Since this role involves liaising with customers and other departments, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to connect with others.
Highlight Attention to Detail: As a Quality and Control Officer, attention to detail is key. Be sure to mention any relevant experiences where you've successfully managed tasks that required precision and diligence. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Broxtowe Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Quality and Control Officer. Brush up on topics like housing benefit overpayment recovery and crisis fund applications. Being able to discuss these areas confidently will show that you're serious about the role.
✨Show Off Your People Skills
Since this role involves liaising with customers and other departments, be prepared to share examples of how you've successfully dealt with the public in the past. Highlight your communication skills and any experience you have in providing excellent customer service.
✨Demonstrate Team Spirit
This position requires teamwork, so think of instances where you've worked collaboratively. Be ready to discuss how you prioritise your tasks while still supporting your colleagues. This will show that you can balance individual work with being a team player.
✨Attention to Detail is Key
Given the nature of the job, attention to detail is crucial. Prepare to talk about how you ensure accuracy in your work, especially when processing payments or handling sensitive information. Sharing specific examples will help illustrate your diligence.