At a Glance
- Tasks: Support and maintain ICT systems, ensuring smooth operations for the council's end users.
- Company: Broxtowe Council, a vibrant and community-focused organisation in Nottingham.
- Benefits: Hybrid working, generous leave, free parking, and continuous professional development opportunities.
- Other info: Flexible working policies and options to join the Local Government Pension Scheme.
- Why this job: Join a friendly team and make a real difference in a dynamic ICT environment.
- Qualifications: Strong technical knowledge of Microsoft systems and excellent interpersonal skills.
Broxtowe is a vibrant borough located in the west of the city of Nottingham. Benefitting from good transport links with Nottingham and Derby, great outdoor spaces including Attenborough Nature reserve and great leisure facilities with the new cinema and entertainment complex in Beeston. Broxtowe is a great place to work, live and spend leisure time.
This is a fantastic opportunity for a highly motivated, enthusiastic individual to develop a career within our ICT Team and assist us in delivering a professional service in an ever changing and increasingly demanding environment.
Based at the Council Offices in Beeston, the ICT Department is responsible for the provision of a wide range of high-quality ICT services to the council's end users. This is a crucial role where you will be part of a small and friendly team responsible for the day-to-day support and maintenance of the Council's ICT systems looking after PCs, laptops, printers, file servers, telephony systems, network infrastructure and software applications.
You will need a broad range of technical knowledge with the ability to install and troubleshoot a wide range of hardware, software and have a basic understanding of networking. You will have a customer focused approach with excellent interpersonal and organisational skills.
To be successful you will need an excellent knowledge of Microsoft software systems (including but not limited to: Windows 11, Server 2022 -2025, Administration of the Microsoft M365 Suite including Exchange, Entra, Defender and Teams, also On-premises Active Directory, SQL Database management, VMware Virtualization Platform, Networking experience, amongst other technologies) and the ability to form working relationships with internal and external customers, suppliers and partners.
What do we offer?
- Hybrid working
- Generous annual leave scheme
- Free workplace car parking
- Opportunities for training, learning and continuous professional development
- Family friendly and flexible working policies available
- Option to join the Local Government Pension Scheme (LGPS)
Application packs can be obtained by contacting The Recruitment Team, Human Resources Division.
ICT Technical Officer employer: Broxtowe Borough Council
Broxtowe Council offers an exceptional working environment for the ICT Technical Officer role, situated in the vibrant borough of Beeston. With a strong emphasis on employee development, generous annual leave, and flexible working policies, the council fosters a supportive culture that prioritises work-life balance. The opportunity to work within a friendly team while contributing to high-quality ICT services makes this position both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Broxtowe through LinkedIn or local meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft software systems and troubleshooting techniques. We want to see your passion for ICT shine through!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help someone with tech issues. This role is all about supporting users, so let us know how you excel in that area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ICT Technical Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Technical Officer role. Highlight your technical skills, especially with Microsoft software systems and networking. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the council. Tell us why you’re the perfect fit for our friendly team and how you can contribute to delivering high-quality ICT services.
Show Off Your Customer Focus:Since this role involves working closely with end users, make sure to showcase your customer-focused approach. Share examples of how you've successfully supported users in the past and how you handle challenges with a positive attitude.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at Broxtowe Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft software systems, especially Windows 11 and the M365 Suite. Be ready to discuss your experience with SQL Database management and VMware Virtualization, as these are key areas for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with internal and external customers, prepare examples of how you've successfully resolved technical issues in the past. Highlight your customer-focused approach and excellent interpersonal skills during the interview.
✨Familiarise Yourself with Networking Basics
Having a basic understanding of networking is crucial for this position. Brush up on your networking knowledge and be prepared to discuss how you've applied it in previous roles or projects.
✨Ask Insightful Questions
Prepare some thoughtful questions about the ICT team and the challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
