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For Companies At a Glance
- Tasks: Help people find housing solutions and provide essential support to those in need.
- Company: Broxtowe Borough Council, dedicated to improving community housing services.
- Benefits: Generous pension, loyalty awards, family-friendly policies, and employee discounts.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in housing advice or working with vulnerable individuals is a plus.
- Other info: Join a supportive team and enjoy opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Broxtowe Borough Council is looking to recruit a Housing Options Triage Officer to help deliver and improve its Housing Options service. As a Housing Options Triage Officer, your role will include daily contact with customers that require housing advice, are homeless or threatened with homelessness. The purpose of the role is to provide an effective triage service for the Housing Options Team, dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Officers.
Your role will be to assess customers' housing situations at first point of contact in accordance with the Council's statutory duties. You will then be expected to undertake initial enquiries to establish whether a customer is eligible and homeless or threatened with homelessness in accordance with the relevant legislation and guidance.
Responsibilities
- Comfortable working on your own and within a team.
- Thrive on meeting deadlines and working under pressure.
- Work to a schedule and ensure that your work is completed to an excellent standard.
- Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation is desirable.
- Self-motivated individual capable of working independently and under pressure.
- Ability to apply initiative and independence.
- Drive, determination, and excellent relationship skills.
- Manage your own varied caseload.
- Communicate effectively with customers, both verbally and in writing.
We’re looking for an individual who has experience in:
- Homelessness or Housing Advice matters.
- Working with customers.
- Working with vulnerable people.
Qualifications
- Able to manage their own caseload.
- Able to work under pressure and with constantly changing priorities.
- Strong communication skills, both verbally and written.
- Someone who represents our GREAT values and behaviours.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Benefits
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Housing Triage Officer in Beeston employer: Broxtowe Borough Council
Contact Detail:
Broxtowe Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Triage Officer in Beeston
✨Tip Number 1
Get to know the company! Research Broxtowe Borough Council and their Housing Options service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in distress, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Broxtowe Borough Council on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Housing Triage Officer in Beeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing advice and working with vulnerable people. We want to see how your skills align with the role of a Housing Options Triage Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since you'll be dealing with customers who may be in distress, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear examples in your application that show how you’ve effectively communicated in challenging situations.
Highlight Your Ability to Work Under Pressure: This role requires someone who can thrive under pressure and manage a varied caseload. Share specific instances where you've successfully handled multiple tasks or tight deadlines, as this will show us you can keep calm and deliver results when it counts.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Broxtowe Borough Council
✨Know Your Housing Legislation
Brush up on the relevant housing legislation and guidance before your interview. Being able to discuss how you would apply this knowledge in real-life scenarios will show that you're not just familiar with the rules, but that you can also implement them effectively.
✨Demonstrate Empathy and Communication Skills
Since you'll be dealing with customers who may be in distress, it's crucial to showcase your communication skills. Prepare examples of how you've successfully communicated with vulnerable individuals in the past, highlighting your ability to listen and respond with empathy.
✨Showcase Your Organisational Skills
As a Housing Options Triage Officer, managing your own caseload is key. Be ready to discuss how you prioritise tasks and manage deadlines. You might even want to bring a simple example of a time when you successfully juggled multiple responsibilities under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Housing Options service and the team dynamics. This shows your genuine interest in the role and helps you assess if the position aligns with your career goals.
