At a Glance
- Tasks: Ensure safety and provide excellent customer service at leisure centres.
- Company: Join the friendly team at Broxbourne Council's sports centres.
- Benefits: Enjoy free gym access, generous leave, and career progression opportunities.
- Other info: Full training provided with potential for career advancement.
- Why this job: Kickstart your career in the leisure industry while making a positive community impact.
- Qualifications: Must have National Pool Lifeguard Qualification and strong customer care skills.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hertfordshire. Laura Trott and John Warner Sports Centre.
Contract: Permanent
Working pattern: Full Time
Hours: 40 hours per week.
DBS check: Enhanced
Reference: OO
This could be the job for you… Would you like to work in a vibrant team? Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments. Are you a good swimmer and enjoy working in a sporting environment? Are you interested in a career in the leisure industry? Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt.
You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness.
What is required?
- In date National Pool Lifeguard Qualification (NPLQ).
- You will need to be resilient, reliable, and conscientious.
- Enjoy working as part of a team.
- Have excellent customer care skills.
- Have a friendly and effective manner.
- You will need to converse at ease with members of the public in fluent English to provide advice.
- Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines.
- You will need to be organised and be calm under pressure.
- On qualifying you will need to pass regular competency tests.
- You will need to pass a swim test which will be conducted at interview stage.
- This role requires a disclosure and barring service (DBS) check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.
Core values (TIER)
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined‑up way, showing respect at all times and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
Safeguarding commitment
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Benefits package
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer. Previous applicants may not be considered. Details and application forms for all job vacancies are listed on the Council’s website. Application forms must be submitted online by 01/02/2026 quoting the above reference. Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Operations Officers/Lifeguards employer: Broxbourne
Broxbourne Council is an exceptional employer, offering a dynamic work environment in Cheshunt, Hertfordshire, where you can contribute to meaningful planning projects that shape the community. With a strong commitment to employee development, generous benefits including a comprehensive training programme and access to local leisure facilities, and a culture rooted in teamwork and innovation, this role provides an excellent opportunity for growth and impact in the field of town planning.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officers/Lifeguards
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Broxbourne. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Broxbourne. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Operations Officers/Lifeguards
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Broxbourne aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Broxbourne
✨Highlight Your Passion for Sports
When chatting with Broxbourne, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
