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- Tasks: Ensure safety and provide excellent customer service at leisure centres.
- Company: Join the friendly team at Broxbourne Council's sports centres.
- Benefits: Enjoy free gym access, generous leave, and career progression opportunities.
- Why this job: Kickstart your career in the leisure industry while making a positive community impact.
- Qualifications: Must have National Pool Lifeguard Qualification and strong customer care skills.
- Other info: Full training provided with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hertfordshire. Laura Trott and John Warner Sports Centre.
Contract: Permanent
Working pattern: Full Time
Hours: 40 hours per week.
DBS check: Enhanced
Reference: OO
This could be the job for you… Would you like to work in a vibrant team? Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments. Are you a good swimmer and enjoy working in a sporting environment? Are you interested in a career in the leisure industry? Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt.
You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness.
What is required?
- In date National Pool Lifeguard Qualification (NPLQ).
- You will need to be resilient, reliable, and conscientious.
- Enjoy working as part of a team.
- Have excellent customer care skills.
- Have a friendly and effective manner.
- You will need to converse at ease with members of the public in fluent English to provide advice.
- Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines.
- You will need to be organised and be calm under pressure.
- On qualifying you will need to pass regular competency tests.
- You will need to pass a swim test which will be conducted at interview stage.
- This role requires a disclosure and barring service (DBS) check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.
Core values (TIER)
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined‑up way, showing respect at all times and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
Safeguarding commitment
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Benefits package
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer. Previous applicants may not be considered. Details and application forms for all job vacancies are listed on the Council’s website. Application forms must be submitted online by 01/02/2026 quoting the above reference. Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Operations Officers/Lifeguards employer: Broxbourne
Contact Detail:
Broxbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officers/Lifeguards
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your swim test! Since this role requires a swim test at the interview, make sure you're prepared. Hit the pool and get comfortable with your swimming skills so you can impress them on the day.
✨Tip Number 3
Show off your customer service skills! During the interview, share examples of how you've provided excellent customer care in the past. This will demonstrate that you align with their core values of teamwork and respect.
✨Tip Number 4
Apply through our website! Make sure to fill out the online application form completely. This is crucial, as they won't accept CVs without it. Plus, applying directly shows you're serious about the position!
We think you need these skills to ace Operations Officers/Lifeguards
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to check out our website and get familiar with our values and what we stand for. Understanding our core values of Teamwork, Innovation, Effectiveness, and Respect (TIER) will help you tailor your application to show how you fit in with our vibrant team.
Show Off Your Skills: Make sure to highlight your National Pool Lifeguard Qualification (NPLQ) and any relevant experience in customer service. We want to see how your skills can contribute to providing excellent service at our leisure centres, so don’t hold back!
Be Yourself: When filling out the application form, let your personality shine through! We’re looking for friendly and effective team players, so don’t be afraid to show us who you are and why you’re passionate about working in the leisure industry.
Apply Online: Remember, the only way to apply is through our website. Make sure to complete the online application form fully by the deadline of 01/02/2026. We won’t accept CVs without a completed application, so double-check everything before hitting submit!
How to prepare for a job interview at Broxbourne
✨Know Your Lifeguard Skills
Make sure you brush up on your National Pool Lifeguard Qualification (NPLQ) knowledge. Be ready to discuss your experience and how you handle various situations in the pool. Practising your swim test beforehand will also give you a confidence boost!
✨Emphasise Teamwork
Since this role is all about working as part of a vibrant team, think of examples where you've successfully collaborated with others. Share stories that highlight your ability to communicate effectively and support your teammates, aligning with the core values of Teamwork and Respect.
✨Showcase Customer Care Skills
Prepare to demonstrate your excellent customer care skills during the interview. Think of scenarios where you've provided outstanding service or resolved issues for customers. This will show that you understand the importance of creating a welcoming environment for everyone.
✨Stay Calm Under Pressure
The interview may include questions about how you handle stressful situations. Reflect on past experiences where you remained calm and organised under pressure, especially in a sporting or leisure context. This will reassure them that you're resilient and reliable, just what they’re looking for!
