At a Glance
- Tasks: Help those at risk of homelessness by assessing their needs and providing solutions.
- Company: Join the innovative Housing Solutions Team at Broxbourne Council.
- Benefits: Enjoy a competitive salary, generous leave, and free access to local leisure facilities.
- Other info: Hybrid working options and comprehensive training provided for new team members.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 37017 - 37017 £ per year.
Location: Cheshunt, Hertfordshire, EN8 9XQ. Bishops College
Contract: Temporary
Working pattern: Full Time
Hours: 37 hours
Reference: THSO
This is a great opportunity for you to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. We are looking to recruit a trainee officer on a fixed term basis, so if you are looking to progress your career in Housing, we are keen to hear from you.
In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing and assessing those at a risk of homelessness. You will manage a case load of clients, working collaboratively with colleagues and other agencies to give advice and provide solutions. This is a varied and challenging role, and also rewarding as you will be helping households resolve their housing needs, making it a great career choice.
If you want to apply to be part of our team, you should ideally have previous experience working within a Local Authority or in a housing or homelessness setting, and have knowledge of the relevant legislation, although transferable skills will be considered for this position. You should also be highly motivated, with a genuine interest in helping people.
Previous experience working in a customer-facing role is essential, as are excellent communication skills. Fluent spoken English skills are essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Maths is required, together with a full driving licence.
The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands-on, supportive and comprehensive training programme can be delivered in person; this approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.
The Council’s benefits package includes generous leave entitlement, Employee Assistance Programme, benefits platform, full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Trainee Housing Solutions Officer FTC (Homelessness) in Cheshunt employer: Broxbourne
Broxbourne Council is an excellent employer, offering a supportive and dynamic work environment in Cheshunt, Hertfordshire. With a strong focus on employee development, generous benefits including a comprehensive training programme, and a commitment to work-life balance through hybrid working arrangements, this role as a Trainee Housing Solutions Officer provides a meaningful opportunity to make a real difference in the community while advancing your career in housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Housing Solutions Officer FTC (Homelessness) in Cheshunt
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to homelessness and housing solutions. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show your passion for helping others! In your conversations, whether in interviews or networking, share stories that highlight your commitment to supporting those in need. This will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Trainee Housing Solutions Officer FTC (Homelessness) in Cheshunt
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housing or homelessness. We want to see how your skills align with the role, so don’t be shy about showcasing your customer-facing experience!
Showcase Your Communication Skills:Since this role involves sensitive conversations, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey important information effectively.
Highlight Your Motivation:We’re looking for someone who is genuinely interested in helping people. In your application, share why you’re passionate about working in housing solutions and how you can make a difference in the community.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Housing Solutions Team.
How to prepare for a job interview at Broxbourne
✨Know Your Stuff
Make sure you brush up on the relevant legislation around homelessness and housing solutions. Familiarise yourself with local policies and any recent changes that might affect the role. This will show your genuine interest and commitment to helping those in need.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be ready to share examples of how you've successfully handled sensitive conversations in the past. Think about times when you’ve resolved conflicts or provided support to clients, as these experiences will highlight your communication skills.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be prepared to discuss how you work well with others. Share examples of teamwork from previous jobs or projects, and emphasise your ability to work alongside colleagues and other agencies to find solutions for clients.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or specific challenges the Housing Solutions Team faces. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
