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- Tasks: Assist customers with ticket sales and queries at The Spotlight.
- Company: Join Broxbourne Council, dedicated to community welfare and cultural engagement.
- Benefits: Enjoy generous leave, training, pension scheme, and free access to local leisure centres.
- Why this job: Be part of a vibrant team, enhancing visitor experiences in a lively environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible hours required, including evenings and weekends; training provided for ticketing software.
The predicted salary is between 11928 - 11928 £ per year.
Salary: £11,928.80 p.a. (20 hours per week)
Location: High Street, Hoddesdon, Hertfordshire, EN11 8BE.
Contract: Permanent
Hours: 20 hours per week
The Council is looking for a friendly, professional, and motivated Box Office Customer Service Assistant to join the team at The Spotlight. This role is key in providing an outstanding experience for the venue’s visitors through efficient ticketing services and excellent customer care.
Applicants should deliver a warm, welcoming, and helpful service to all customers, assisting with ticket sales, reservations, and queries using the ticketing system. Supporting the smooth operation of box office services during events and busy periods, while handling customer enquiries and resolving issues efficiently and professionally.
You should have previous experience in a customer-facing role, ideally in a box office, retail, or hospitality setting, along with strong interpersonal and communication skills to interact effectively with customers and colleagues. The ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment is essential.
Good IT skills, including familiarity with MS Office and ticketing software (training will be provided), are required. A flexible approach to duties and working hours, including evenings, weekends, and public holidays when required, is also necessary.
The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website. Application forms must be submitted online by Monday 27 January 2025 (quoting the above reference).
Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Box Office Customer Service Assistant employer: Broxbourne
Contact Detail:
Broxbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the ticketing software mentioned in the job description. Even if training will be provided, having a basic understanding of how ticketing systems work can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences. Think of specific examples where you successfully handled customer queries or resolved issues, as these will be valuable to discuss in your interview.
✨Tip Number 3
Research The Spotlight and its events. Understanding the venue's offerings and audience can help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, being able to convey your willingness to adapt to these needs will make you a more attractive candidate.
We think you need these skills to ace Box Office Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Box Office Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous customer-facing roles you have held, particularly in box office, retail, or hospitality settings. Provide specific examples of how you delivered excellent customer service and handled enquiries or issues effectively.
Showcase Your Skills: Mention your IT skills, especially familiarity with MS Office and any ticketing software. If you have experience managing multiple tasks in a fast-paced environment, be sure to include that as well, as it is essential for this role.
Complete the Online Application: Ensure you fill out the online application form completely and accurately. Remember, they do not accept CVs without a fully completed application form, so double-check all sections before submitting.
How to prepare for a job interview at Broxbourne
✨Show Your Customer Service Skills
Since this role is all about providing excellent customer care, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure a positive experience.
✨Familiarise Yourself with Ticketing Systems
Even though training will be provided, having a basic understanding of ticketing software can give you an edge. Research common ticketing systems used in the industry and be ready to discuss how you would handle ticket sales and reservations.
✨Demonstrate Your Flexibility
This position requires a flexible approach to working hours, including evenings and weekends. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules or worked during busy periods.
✨Practice Your Communication Skills
As you'll be interacting with the public regularly, it's crucial to demonstrate strong communication skills. Practice speaking clearly and confidently about your experiences, and be prepared to answer questions in a friendly and approachable manner.
