This is a great opportunity for you to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. We have trainee and officer level positions available, so whether you are an experienced housing professional, or looking to progress your career in housing, we are keen to hear from you.
In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing and assessing those at risk of homelessness. You will manage a case load of clients, working collaboratively with colleagues and other agencies to give advice and provide solutions. This is a varied and challenging role, and the rewards of helping households resolve their housing needs make it a great career choice.
You should ideally have previous experience working within a Local Authority or in a housing or homelessness setting, and have knowledge of the relevant legislation, although transferable skills would be considered for the trainee position. You should also be highly motivated, with a genuine interest in helping people. Previous experience working in a customer facing role is essential, as are excellent communication skills. Fluent spoken English skills are essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Maths is required, together with a full driving license.
The Council offers hybrid working arrangements. During the probationary period, the role is office‑based so that our hands‑on, supportive and comprehensive training programme can be delivered in person; this approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.
This role requires a disclosure and barring service check as it is working with children or vulnerable clients.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, Employee Assistance Programme, benefits platform, full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Closing date: 2 August 2026.
Housing Solutions Officer (Homelessness) • Cheshunt, Hertfordshire, EN8 9XQ. Bishops College, GB
Housing Solutions Officer (Homelessness) in Waltham Cross employer: Broxbourne Council
Broxbourne Council is an excellent employer, offering a supportive work culture that prioritises community safety and employee well-being. With comprehensive training and generous leave alongside pension benefits, employees are encouraged to grow and develop their skills while making a meaningful impact in Cheshunt. The council's commitment to enhancing local facilities ensures a rewarding experience for those dedicated to serving the community.
