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- Tasks: Lead and support teams while ensuring smooth operations at leisure centres.
- Company: Borough of Broxbourne, committed to teamwork and innovation.
- Benefits: Generous leave, full training, pension scheme, and free access to leisure facilities.
- Other info: Dynamic role with varied shifts and excellent career development opportunities.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: NPLQ, IOSH Managing Safely, and First Aid certifications required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hertfordshire — Laura Trott Leisure Centre and John Warner Sports Centre.
Employer: Borough of Broxbourne.
Contract: Permanent.
Working pattern: Full Time. Hours: 40 per week.
DBS check: Enhanced.
Closing date: 17 May 2026 at 23:55.
Responsibilities
- Open and close the facilities as required
- Lead, supervise, and support teams across different departments
- Maintain strong product knowledge and effectively use operational systems
- Handle customer enquiries and resolve complaints professionally
- Ensure full compliance with health and safety policies and procedures
- Carry out a range of administrative tasks
- Respond promptly and effectively to emergency situations
About You — Qualifications
- National Pool Lifeguard Qualification (NPLQ)
- IOSH Managing Safely
- Pool Plant Operator (PPO) certification
- First Aid at Work
Requirements
You must be confident communicating with members of the public and able to provide clear advice in fluent English. This role involves a varied shift pattern, including early mornings, evenings, weekends, and Bank Holidays. This position is subject to an Enhanced Disclosure and Barring Service (DBS) check, as it involves working with children and vulnerable individuals.
Benefits and Values
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults.
Additional Information
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer.
Application Details
Details and application forms are listed on the Council’s website. Applications must be submitted online by 17 May 2026, quoting the reference OM. Contact: Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: . Website: www.broxbourne.gov.uk.
How to Apply
Please apply online via the link provided. We do not accept CVs submitted without a fully completed online application form.
Operations Manager employer: Broxbourne Council
Contact Detail:
Broxbourne Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them too! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if this job is really the right fit for you.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity. Just keep it short and sweet!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get familiar with our values and what we stand for. Understanding our commitment to teamwork, innovation, effectiveness, and respect will help you tailor your application to fit right in with us.
Follow the Instructions: Make sure you read the job description carefully and follow all the application instructions. We want to see that you can pay attention to detail, so don’t skip any steps or forget to quote the reference 'OM' when you apply!
Show Off Your Skills: When filling out the application form, highlight your relevant qualifications and experience. If you’ve got the National Pool Lifeguard Qualification or any other certifications mentioned, make sure they shine through. We love seeing how your skills align with what we need!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can communicate confidently and connect with the community, so show us who you are and why you’d be a great fit for our team!
How to prepare for a job interview at Broxbourne Council
✨Know Your Facilities
Familiarise yourself with the Laura Trott Leisure Centre and John Warner Sports Centre. Understand their facilities, services, and any recent changes or improvements. This will show your genuine interest in the role and help you answer questions about how you would manage operations effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you supported your team, resolved conflicts, or improved performance. This is crucial for an Operations Manager role, so be ready to showcase your leadership style.
✨Health and Safety Knowledge
Brush up on health and safety policies relevant to leisure centres. Be prepared to discuss how you would ensure compliance and handle emergency situations. Showing that you prioritise safety will resonate well with the interviewers.
✨Customer Service Focus
Think of scenarios where you've handled customer complaints or enquiries effectively. Highlight your communication skills and ability to provide clear advice. This is key in a role that involves interacting with the public, so make sure to convey your commitment to excellent customer service.