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- Tasks: Lead and support teams while ensuring smooth operations at leisure centres.
- Company: Borough of Broxbourne, committed to teamwork and innovation.
- Benefits: Generous leave, full training, pension scheme, and free access to leisure facilities.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: NPLQ, IOSH Managing Safely, and First Aid certifications required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hertfordshire — Laura Trott Leisure Centre and John Warner Sports Centre.
Employer: Borough of Broxbourne.
Contract: Permanent.
Working pattern: Full Time. Hours: 40 per week.
DBS check: Enhanced.
Closing date: 17 May 2026 at 23:55.
Responsibilities
- Open and close the facilities as required
- Lead, supervise, and support teams across different departments
- Maintain strong product knowledge and effectively use operational systems
- Handle customer enquiries and resolve complaints professionally
- Ensure full compliance with health and safety policies and procedures
- Carry out a range of administrative tasks
- Respond promptly and effectively to emergency situations
About You — Qualifications
- National Pool Lifeguard Qualification (NPLQ)
- IOSH Managing Safely
- Pool Plant Operator (PPO) certification
- First Aid at Work
Requirements
You must be confident communicating with members of the public and able to provide clear advice in fluent English. This role involves a varied shift pattern, including early mornings, evenings, weekends, and Bank Holidays. This position is subject to an Enhanced Disclosure and Barring Service (DBS) check, as it involves working with children and vulnerable individuals.
Benefits and Values
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults.
Additional Information
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer.
Application Details
Details and application forms are listed on the Council’s website. Applications must be submitted online by 17 May 2026, quoting the reference OM. Contact: Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk. Website: www.broxbourne.gov.uk.
How to Apply
Please apply online via the link provided. We do not accept CVs submitted without a fully completed online application form.
Operations Manager employer: Broxbourne Council
Contact Detail:
Broxbourne Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Broxbourne Council's values and think about how you can demonstrate teamwork, innovation, effectiveness, and respect in your responses.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with the public, make sure you can clearly articulate your thoughts and provide advice confidently. Maybe even do a mock interview with a friend!
✨Tip Number 3
Show off your operational knowledge! Brush up on health and safety policies and be ready to discuss how you've handled emergencies or customer complaints in the past. Real-life examples will make you stand out!
✨Tip Number 4
Apply through our website! Make sure you fill out the online application form completely and accurately. It’s your chance to shine, so don’t skip any details that could showcase your qualifications for the Operations Manager role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of Operations Manager and how your skills align with the responsibilities listed.
Showcase Your Relevant Experience: When filling out the application form, highlight your experience that directly relates to the qualifications and requirements mentioned. We love seeing how your background fits with our values of Teamwork, Innovation, Effectiveness, and Respect.
Be Clear and Concise: Keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Make sure to submit your application online via our website by the closing date. We won’t accept CVs without a completed application form, so don’t skip this step! We’re excited to see what you bring to the table.
How to prepare for a job interview at Broxbourne Council
✨Know Your Facilities
Familiarise yourself with the Laura Trott Leisure Centre and John Warner Sports Centre. Understand their facilities, services, and any recent changes or improvements. This will show your genuine interest in the role and help you answer questions about how you would manage operations effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff, resolved conflicts, or improved team performance. This is crucial for an Operations Manager role, so be ready to showcase your leadership style.
✨Health and Safety Knowledge
Brush up on health and safety policies relevant to leisure centres. Be prepared to discuss how you would ensure compliance and handle emergency situations. Showing that you prioritise safety will resonate well with the interviewers.
✨Customer Service Focus
Think of scenarios where you've handled customer complaints or enquiries effectively. Highlight your communication skills and ability to provide clear advice. This is key in a role that involves interacting with the public, so make sure to convey your commitment to excellent customer service.