At a Glance
- Tasks: Provide friendly customer service and assist with ticket sales at events.
- Company: Join Broxbourne Council, a supportive and inclusive employer.
- Benefits: Enjoy generous leave, training, pension scheme, and free access to leisure facilities.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of exciting events and make customers feel welcome.
- Qualifications: Experience in customer service and strong communication skills are a plus.
The predicted salary is between 13291 - 13291 € per year.
Salary: £13,291.20 p.a. (20 hours per week)
Location: Hoddesdon, Hertfordshire, EN11 8BE
Contract: Permanent
Hours: 20 hours per week (evenings, nights, weekends)
Working pattern: Evenings/Nights/Part Time/Weekends
DBS check: No
Responsibilities- Provide warm, welcoming and helpful service to all customers.
- Assist with ticket sales, reservations and queries using the ticketing system.
- Support the smooth operation of box office services during events and busy periods.
- Handle customer enquiries and resolve issues efficiently and professionally.
- Previous experience in a customer-facing role, ideally in a box office, retail or hospitality setting.
- Strong interpersonal and communication skills.
- Ability to work independently, take initiative and manage multiple tasks in a fast-paced environment.
- Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).
- Flexible approach to duties and working hours, including evenings, weekends and public holidays when required.
- Ability to converse at ease with members of the public and provide advice in fluent English.
The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
SafeguardingWe are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Equal OpportunitiesBroxbourne Council is an Equal Opportunities employer.
Box Office Customer Service Assistant in Hoddesdon employer: Broxbourne Council
Broxbourne Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Box Office Customer Service Assistant in Hoddesdon, you will benefit from a comprehensive training programme, generous leave entitlement, and free access to local leisure facilities, all while contributing to a vibrant community environment. With flexible working hours and a commitment to equal opportunities, this role provides a meaningful and rewarding experience for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Customer Service Assistant in Hoddesdon
✨Tip Number 1
Get to know the venue! Familiarise yourself with the box office layout and ticketing system before your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the box office and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Network with current employees or past assistants if you can. They can give you insider tips on what the role really involves and what the team values most in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team directly.
We think you need these skills to ace Box Office Customer Service Assistant in Hoddesdon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've provided warm and helpful service in the past, so share specific examples that showcase your interpersonal skills.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Box Office Customer Service Assistant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Broxbourne Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your previous experiences in customer-facing roles and be ready to share specific examples of how you provided excellent service or resolved issues. This will show that you understand the importance of a warm and welcoming approach.
✨Familiarise Yourself with Ticketing Systems
Even if you haven't used the specific ticketing software before, it’s a good idea to research common systems used in box offices. Mentioning your willingness to learn and adapt to new technologies can impress the interviewer and demonstrate your proactive attitude.
✨Show Off Your Flexibility
Since the role requires working evenings, weekends, and public holidays, be prepared to discuss your availability. Highlight any past experiences where you successfully managed a flexible schedule, as this will reassure them that you can handle the demands of the job.
✨Practice Your Communication Skills
As a Box Office Customer Service Assistant, you'll need to communicate effectively with the public. Practise speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and resolving issues on the spot.
