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- Tasks: Help those at risk of homelessness by assessing needs and providing solutions.
- Company: Broxbourne Council, dedicated to teamwork and innovation.
- Benefits: Generous leave, training, pension scheme, and free access to local leisure facilities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Hybrid working options and a supportive training programme available.
The predicted salary is between 20000 - 28000 £ per year.
In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing and assessing those at a risk of homelessness. You will manage a case load of clients, working collaboratively with colleagues and other agencies to give advice and provide solutions. This is a varied and challenging role, and the rewards of helping households resolve their housing needs make it a great career choice.
If you want to apply to be part of our team, you should ideally have previous experience working within a Local Authority or in a housing or homelessness setting, and have knowledge of the relevant legislation, although transferable skills would be considered for this position. You should also be highly motivated, with a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills. Fluent spoken English skills are essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important; therefore, a GCSE (or equivalent) in English and Maths is required, together with a full driving license.
The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands-on, supportive and comprehensive training programme can be delivered in person; this approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.
This role requires a disclosure and barring service check as it is working with children or vulnerable clients.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council's benefits package includes generous leave entitlement, Employee Assistance Programme, benefits platform, full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Trainee Housing Solutions Officer FTC (Homelessness) employer: Broxbourne Borough Council
Contact Detail:
Broxbourne Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Housing Solutions Officer FTC (Homelessness)
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend local events, or join online forums. The more connections we make, the better our chances of landing that dream role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Housing Solutions Officer. This will help us feel more confident and articulate when discussing sensitive topics with clients.
✨Tip Number 3
Showcase your passion! When chatting with potential employers, let them know why helping people is important to us. Share personal stories or experiences that highlight our commitment to making a difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Trainee Housing Solutions Officer FTC (Homelessness)
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your genuine interest in helping people. Share any relevant experiences that highlight your motivation to work in housing solutions and how you’ve made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the role of Trainee Housing Solutions Officer. Highlight your customer-facing experience and any knowledge of housing legislation. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will showcase your excellent communication skills, which are essential for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Broxbourne Borough Council
✨Know Your Stuff
Make sure you brush up on the relevant legislation around homelessness and housing solutions. Familiarise yourself with local authority processes and any recent changes in policies. This will show that you're not just interested in the role, but that you’re also knowledgeable and ready to hit the ground running.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss your previous experiences in similar settings. Think of specific examples where you’ve successfully handled sensitive conversations or resolved conflicts. Highlighting your communication skills will demonstrate your ability to connect with clients effectively.
✨Embrace Teamwork
This role involves working collaboratively with colleagues and other agencies. Be ready to talk about times when you’ve worked as part of a team. Share how you contributed to group success and how you value teamwork, as this aligns with the Council's core values of Teamwork, Innovation, Effectiveness, and Respect.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training programme, the team dynamics, or how the Council measures success in this role. Asking questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.