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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join Broxap, a leading UK company in design and manufacturing.
- Benefits: Enjoy a competitive salary of £26,000 plus great benefits.
- Why this job: Be part of a friendly team and contribute to exciting projects.
- Qualifications: No specific experience required, just a positive attitude and eagerness to learn.
- Other info: Located in Newcastle under Lyme, perfect for local talent.
The predicted salary is between 20800 - 36400 £ per year.
CUSTOMER SUPPORT ASSISTANT / NEWCASTLE UNDER LYME / £26,000 PER ANNUM + BENEFITS
Broxap is a UK market leader in the design, manufacture, and installation of shelters, covered walkways, street furniture, and playground equipment. We are looking for a friendly and enthusiastic Customer Support Assistant to join our team and support our continued growth.
Reporting to the Customer Services Manager, th…
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Customer Support Advisor employer: Broxap
Contact Detail:
Broxap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Broxap's products and services. Understanding their range of shelters, street furniture, and playground equipment will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your communication skills and customer service experience. Be prepared to share specific examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Research common customer support scenarios and best practices. Being able to discuss how you would handle various situations can set you apart from other candidates and show that you're proactive.
✨Tip Number 4
Network with current or former employees of Broxap on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Broxap and how you can contribute to their customer support team.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to handle customer inquiries effectively. Use specific examples to showcase your problem-solving skills and friendly approach.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Broxap
✨Show Your Enthusiasm
As a Customer Support Advisor, it's crucial to demonstrate your enthusiasm for helping customers. Make sure to express your passion for providing excellent service and how you enjoy solving problems.
✨Know the Company
Research Broxap thoroughly before the interview. Understand their products, values, and recent developments. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate common interview questions for customer support roles, such as handling difficult customers or resolving complaints. Prepare specific examples from your past experiences to illustrate your skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, company culture, and growth opportunities. This shows your interest in the position and helps you assess if it's the right fit for you.
