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For Companies At a Glance
- Tasks: Help customers succeed with our innovative fashion tech and ensure they get the most out of our platform.
- Company: Join Browzwear, a leader in transforming the fashion industry with AI and digital twin technology.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Be the voice of the customer and drive real change in the fashion world.
- Qualifications: Experience in customer success or account management, preferably in fashion or SaaS.
- Other info: Work in a dynamic environment with a focus on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Browzwear, we’re transforming the fashion industry with cutting-edge AI and digital twin technology. Our platform empowers the world’s leading brands to bring products to market faster, smarter, and more sustainably.
Responsibilities
- Customer Onboarding and Enablement: Ensure new customers have a seamless onboarding process. Arrange training sessions to educate customers on software capabilities and best practices.
- Account Management: Build and maintain strong relationships with key stakeholders, acting as the primary point of contact. Develop and execute customer success plans tailored to each client’s business goals. Regularly review account health, usage data, and feedback to identify growth and optimization opportunities.
- Adoption and Engagement: Monitor customer usage and engagement metrics to ensure effective adoption of Browzwear solutions. Proactively address barriers to adoption through targeted interventions.
- Renewals and Expansion: Collaborate with Sales and Account Management to secure renewals and identify upsell opportunities. Present value-driven ROI cases to demonstrate the impact of Browzwear’s platform on the customer’s business outcomes.
- Customer Advocacy: Serve as the voice of the customer within Browzwear by providing feedback to Product, Engineering, and Customer Success teams. Advocate for customer needs in shaping product roadmap priorities.
- Issue Resolution and Support Coordination: Resolve customer issues promptly. Coordinate cross-functional resources to address complex customer challenges.
Who You Are
- Bachelor’s degree in Business, Fashion Design, Engineering, or a related field; Master’s preferred.
- 5+ years in Customer Success, Account Management, or a related role in SaaS.
- Experience in the fashion or apparel industry is highly desirable.
- Excellent interpersonal, communication, and negotiation skills.
- Analytical mindset with the ability to interpret data and drive action.
- Proficient in using CRM tools, analytics platforms, and Browzwear’s suite of products (preferred).
KPIs for Success
- Customer retention and Net Revenue Retention (NRR).
- Time to Value (TTV) for new customer implementations.
- Product adoption and feature utilization rates.
- Customer satisfaction and Net Promoter Score (NPS).
- Expansion revenue through upsells and cross-sells.
This position can be hired in Poland or Portugal. This position aligns closely with Browzwear’s goal of empowering customers to innovate faster, collaborate seamlessly, and achieve sustainable growth in the fashion industry.
Customer Success Manager employer: Browzwear
Contact Detail:
Browzwear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and SaaS industries on LinkedIn. Join relevant groups and engage in discussions to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by researching Browzwear’s products and understanding their impact on customer success. Be ready to discuss how your experience aligns with their goals and how you can help customers adopt their solutions effectively.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive customer success in previous roles. This will demonstrate your ability to interpret metrics and make informed decisions that align with Browzwear’s KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Browzwear team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and any relevant skills that match the job description. We want to see how you can bring value to Browzwear!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer satisfaction or improved retention rates. We love numbers!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at Browzwear, so don’t be afraid to show us who you are and what you’re passionate about in the fashion industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Browzwear
✨Know Your Stuff
Make sure you understand Browzwear's platform and how it transforms the fashion industry. Familiarise yourself with their AI and digital twin technology, as well as the specific responsibilities of a Customer Success Manager. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous roles in Customer Success or Account Management, especially in SaaS or the fashion industry. Highlight specific examples where you've successfully onboarded customers, resolved issues, or driven product adoption. Use metrics to back up your achievements, as numbers speak volumes!
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Browzwear’s customer success strategies, team dynamics, and how they measure KPIs like customer retention and NPS. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be the Customer Advocate
Demonstrate your ability to be the voice of the customer. Share how you've gathered feedback in past roles and used it to influence product decisions or improve customer experiences. This aligns perfectly with Browzwear’s focus on customer advocacy and will set you apart from other candidates.
