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For Companies At a Glance
- Tasks: Lead a dynamic hotel team and ensure exceptional guest experiences.
- Company: Join the iconic Brownsword Group, known for unique luxury hotels.
- Benefits: Enjoy competitive pay, service charge, and amazing discounts across our hotels.
- Why this job: Work in a historic castle and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel operations management or similar roles required.
- Other info: Opportunities for career growth and a supportive team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Hotel Operations Manager
Amberley Castle Management and Support roles
Amberley
Full time
The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, quality and style.
Reporting to the General Manager, we are looking for an Operations Manager to help lead our hotel and its team to success. We\’re looking for a hands‑on manager, someone who will be happy working on the floor with the team, and delivering great service across the operation.
Location: Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.
SERVICE CHARGE – We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel—every penny received is paid out to the team. Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full‑time employee.
The hotel may also be able to offer off‑site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re‑locate, so they can settle into life at the hotel and local area in comfort.
Hours: Full time
Bonus: We have a management bonus scheme at all our hotels – we’ll let you know all about this at the interview!
Role
The next Operations Manager will:
- Provide day‑to‑day hands‑on management support to the team
- Deputise for the hotel General Manager
- Be people focussed – they will always know what’s going on with the team
- Have good commercial skills and awareness – making decisions that make sound business sense
- Know how to operate a hotel successfully, with a commercial mindset
- Have strong IT skills and be able to use digital platforms well
- Help to drive a positive people culture at the property
- Work well with the central support teams, implementing group strategies whilst also driving local activity to make the hotel great
- Have previous experience as a hotel Operations Manager or Head of Department or in a similar style property
Benefits
To say thank you, we have many perks:
- Competitive pay – we are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group – your friends and family get special rates too
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme
- We sustain you physically too – meals when you are on duty are free
- Everyone can learn and develop – our development pathways are unique to us and are the best in the business
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level
- We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award‑winning Gidleigh Park in Devon, the 900‑year‑old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station.
One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.
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Hotel Operations Manager employer: Brownsword Hotels
Contact Detail:
Brownsword Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your dream Operations Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your hands-on experience and how you've made a positive impact in previous roles. We want to see the real you!
✨Tip Number 3
Research the company! Dive deep into the Brownsword Group and Amberley Castle. Understand their values, culture, and what makes them unique. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you’re serious about joining our family. Don’t miss out on this chance to work in a stunning location with a fantastic team!
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment to delivering exceptional service and how you connect with guests and team members alike.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight relevant experience, especially in hotel management or similar environments, and demonstrate how your skills align with our values at Amberley Castle.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to share personal anecdotes that showcase your personality and approach to teamwork and leadership.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Amberley Castle!
How to prepare for a job interview at Brownsword Hotels
✨Know Your Hotel History
Before the interview, brush up on the history of Amberley Castle and its significance. Being able to discuss its unique features and heritage will show your genuine interest in the property and help you connect with the interviewers.
✨Demonstrate Hands-On Leadership
Prepare examples from your past experience where you’ve successfully led a team in a hands-on manner. Highlight situations where you’ve been actively involved on the floor, as this role requires a manager who is approachable and engaged with their team.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've made sound business decisions in previous roles. Think of specific instances where your commercial skills positively impacted hotel operations or guest satisfaction, as this will resonate well with the interviewers.
✨Emphasise Team Culture
Since the role focuses on driving a positive people culture, come prepared with ideas on how to foster teamwork and morale. Share any initiatives you've implemented in the past that improved team dynamics or guest experiences.