Hotel Guest Services Assistant

Location

A discreet, Georgian townhouse located just off the Kings Road, Sydney House Chelsea is understated but contemporary in style.

It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Role

Hotel Guest Services Assistant - Part Time 24 Hour Contract

As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We are seeking a Hotel Guest Services Assistant, that supports the day-to-day operation of the hotel by maintaining highstandards of cleanliness, presentation and guest service across multipledepartments. The role requires flexibility, attention to detail and a proactiveapproach to ensuring the hotel operates efficiently and consistently deliversan excellent guest experience.

Housekeeping

• To clean andservice the bedrooms, bathrooms and public areas as requested, to hotelstandards.
• Support in prearrival room inspections, ensuring room is ready for occupation and completewith welcome letters.
• Cleaning ofbuilding exterior and public areas including bin and service areas, hotelarrival area (internal & external); plant care through the property.
• Completion of minor maintenance tasks such ascleaning external lights and signage; replacing of lightbulbs; highlightingmaintenance issues and other tasks as assigned by the general manager.
• Ensuring the linen and supplies cupboards arewell stocked and well maintained & organized.

Food &Beverage

• Regular support with breakfast service, ensuretables are set up and ready for service.
• Maintaining high service standards within therestaurant.
• Complete dailybeverage and crisp stock counts.
• Replenish beveragesand glassware, including stock rotation and date checks.
• Keeping on top ofrestaurant housekeeping including but not exhaustive of dusty of bar bottles,mirrors and glassware; restaurant floor (swept & mopped), cutlery andcrockery clean and ready for use

Reception

• Interact withcustomers in a professional, friendly and confident manner.
• Developrelationships with regular guests to maximise sales opportunities and generatefuture business.
• Rooming Guests and Room Service - Escort allarriving guests to their rooms; assisting with luggage & delivery ofbedroom requests - drinks and extra amenities.
• Supporting the reception team with guestrequests and checking in, providing regular break cover
• Concierge support – build and maintain aworking knowledge of the local (Chelsea) area, including restaurants, landmarksand places of interest; provide helpful local info and recommendations andsupport with transportation and restaurant reservations.

To say thank you, we have many perks

• Competitivepay – We are proud that everyone who joins our group gets a competitive arate of pay, irrespective of age, plus you get service charge and tips ontop.
• Treatyourself once in a while with lots of retail and hospitality perks throughour Perkbox platform.
• Excellentdiscounts across our family of hotels – you will be entitled to 25%offfood & beverage in our hotels plus we offer an amazing staff rate of£25 B&B per person across the group & your friends and family getspecial rates too.
• Weunderstand it’s OK not to be OK, so we offer an externally runconfidential helpline for any support you require about anything you mightneed as part of our Employee Assistance Programme.
• Wesustain you physically too, meals when you are on duty are free.
• Everyonecan learn and develop - our development pathways are unique to us and arethe best in the business.
• Weprovide lots of opportunity to progress and move up – we have madehundreds of internal promotions, including to General Manager level.
• We liketo say a special thank you for every year you are with us - our milestoneawards include Champagne, afternoon tea, or dinner for you and someonespecial. When you reach the big milestones, you receive extra specialgifts on top like longer hotel stays, extra days off and a unique giftespecially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, readyto welcome guests with open arms, warm hearts and experiences that are simplymemorable.

Each of our hotels are unique, individual, and quirky inpersonality. Quality is fundamental to everything we do, and it is the simplethings that matter. We believe everyone should feel included, special andwelcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, fromthe award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle toour stylish boutique townhouse in the heart of Chelsea – to see the wholegroup, take a look herewww.brownswordhotels.co.uk