Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage jewellery repairs, logistics, and customer service for a renowned jeweller.
- Company: Browns, a family-owned jeweller with a rich heritage since 1934.
- Benefits: Gain experience in luxury retail and develop organisational skills.
- Why this job: Join a prestigious brand and play a key role in delivering quality service.
- Qualifications: Strong communication, attention to detail, and organisational skills required.
- Other info: Perfect opportunity for those passionate about jewellery and customer service.
The predicted salary is between 30000 - 42000 ÂŁ per year.
London, United Kingdom | Posted on 20/03/2025
Founded in 1934, Browns is a familyâowned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
We are seeking a highly organised and detailâoriented Jewellery Repairs Administrator to support our inâhouse Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques and customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.
Key Responsibilities:- Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and pickâups from boutiques across the UK.
- Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
- Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries related to repairs, stone settings and timelines, keeping clients informed on the status of their items.
- Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
- Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
- Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to detail to ensure accurate recordâkeeping and quality control.
- Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
- Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
- Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
- Proficiency in using administrative systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Interested candidates should submit their CV and a cover letter detailing their relevant experience.
Jewellery Repairs Administrator in London employer: Brownsjewellers
Contact Detail:
Brownsjewellers Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Jewellery Repairs Administrator in London
â¨Tip Number 1
Network like a pro! Reach out to people in the jewellery industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
â¨Tip Number 2
Prepare for interviews by researching Browns and understanding their values and products. Show your passion for jewellery and how your skills align with their needs. We want to see that youâre genuinely excited about the role!
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which are key in the luxury retail sector.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the Browns family.
We think you need these skills to ace Jewellery Repairs Administrator in London
Some tips for your application đŤĄ
Craft Your CV with Care: Make sure your CV is tailored to the Jewellery Repairs Administrator role. Highlight your organisational skills and any relevant experience in logistics or inventory management. We want to see how you can bring your unique flair to our team!
Nail That Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about jewellery and how your skills align with our needs. Keep it concise but engaging â we love a good story that showcases your personality.
Show Off Your Communication Skills: Since this role involves liaising with boutiques and customers, make sure your written communication is top-notch. Use clear and professional language, and donât forget to proofread for any typos â attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our brand and values!
How to prepare for a job interview at Brownsjewellers
â¨Know Your Stuff
Before the interview, make sure you research Browns and their jewellery repair processes. Familiarise yourself with their history, values, and the specific responsibilities of the Jewellery Repairs Administrator role. This will show your genuine interest and help you answer questions more confidently.
â¨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
â¨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common customer service scenarios, showcasing how you would handle queries related to repairs and timelines.
â¨Ask Smart Questions
At the end of the interview, donât forget to ask insightful questions about the company culture, team dynamics, or specific challenges the jewellery repairs team faces. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
