At a Glance
- Tasks: Manage jewellery repairs, logistics, and customer service for a renowned jeweller.
- Company: Browns, a family-owned jeweller with a rich heritage since 1934.
- Benefits: Gain valuable experience in luxury retail and develop your organisational skills.
- Other info: Perfect opportunity for those passionate about jewellery and customer service.
- Why this job: Join a prestigious brand and play a key role in delivering exquisite jewellery.
- Qualifications: Strong communication, attention to detail, and organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
London, United Kingdom | Posted on 20/03/2025
Founded in 1934, Browns is a family‑owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
We are seeking a highly organised and detail‑oriented Jewellery Repairs Administrator to support our in‑house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques and customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.
Key Responsibilities:
- Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and pick‑ups from boutiques across the UK.
- Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
- Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
- Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
- Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
Requirements Required Qualifications & Skills:
- Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to detail to ensure accurate record‑keeping and quality control.
- Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
- Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
- Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
- Proficiency in using administrative systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Application Requirements:
Interested candidates should submit their CV and a cover letter detailing their relevant experience.
Jewellery Repairs Administrator in City of London employer: Brownsjewellers
Browns is an exceptional employer that values its employees by fostering a supportive and collaborative work culture in the heart of London. With a commitment to employee growth, we offer opportunities for professional development within the luxury jewellery sector, alongside competitive benefits that reflect our dedication to work-life balance. Join us to be part of a family-owned brand with a rich heritage, where your contributions directly impact our iconic designs and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Repairs Administrator in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brownsjewellers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brownsjewellers!
We think you need these skills to ace Jewellery Repairs Administrator in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brownsjewellers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brownsjewellers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brownsjewellers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brownsjewellers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
