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- Tasks: Manage jewellery repairs, logistics, and customer service for a renowned jeweller.
- Company: Browns, a family-owned jeweller with a rich heritage since 1934.
- Benefits: Gain valuable experience in luxury retail and develop your organisational skills.
- Why this job: Join a prestigious brand and play a key role in delivering exquisite jewellery.
- Qualifications: Strong communication, attention to detail, and organisational skills required.
- Other info: Perfect opportunity for those passionate about jewellery and customer service.
The predicted salary is between 24000 - 36000 £ per year.
London, United Kingdom | Posted on 20/03/2025
Founded in 1934, Browns is a family‑owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
We are seeking a highly organised and detail‑oriented Jewellery Repairs Administrator to support our in‑house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques and customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.
Key Responsibilities:- Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and pick‑ups from boutiques across the UK.
- Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
- Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
- Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
- Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
- Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to detail to ensure accurate record‑keeping and quality control.
- Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
- Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
- Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
- Proficiency in using administrative systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Interested candidates should submit their CV and a cover letter detailing their relevant experience.
Jewellery Repairs Administrator in City of London employer: Brownsjewellers
Contact Detail:
Brownsjewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Repairs Administrator in City of London
✨Tip Number 1
Get to know the company! Research Browns and their unique approach to jewellery. Understanding their heritage and values will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and customer service. Think about how your skills match the job description and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Jewellery Repairs Administrator position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Jewellery Repairs Administrator in City of London
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience in logistics and administration, especially if you've worked in jewellery or luxury retail. Keep it clear, concise, and tailored to the Jewellery Repairs Administrator role.
Nail the Cover Letter: This is your chance to show us your personality! Share why you're passionate about jewellery and how your skills align with our needs. Be specific about your experience with repair administration and customer service – we want to see how you can shine in this role!
Show Off Your Attention to Detail: In this role, attention to detail is key! When you’re filling out your application, double-check for any typos or errors. We love candidates who take pride in their work, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Brownsjewellers
✨Know Your Stuff
Before the interview, make sure you understand the basics of jewellery repairs and the specific processes involved. Familiarise yourself with common terminology and practices in the industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, be prepared to discuss how you've managed multiple tasks in previous jobs. Bring examples of how you’ve tracked repairs or coordinated logistics effectively. This will demonstrate that you can handle the responsibilities of the position.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will showcase your ability to liaise with customers and boutiques effectively.
✨Ask Insightful Questions
Prepare a few questions about the company and the role. Inquire about their repair processes or how they maintain quality control. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
