At a Glance
- Tasks: Manage jewellery repairs, logistics, and customer service for a renowned jeweller.
- Company: Browns, a family-owned jeweller with a rich heritage since 1934.
- Benefits: Gain valuable experience in luxury retail and develop organisational skills.
- Other info: Perfect opportunity for those passionate about jewellery and customer service.
- Why this job: Join a prestigious brand and play a key role in delivering exquisite jewellery.
- Qualifications: Strong communication, attention to detail, and organisational skills required.
The predicted salary is between 24300 - 29700 £ per year.
London, United Kingdom | Posted on 20/03/2025
Founded in 1934, Browns is a family‑owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
We are seeking a highly organised and detail‑oriented Jewellery Repairs Administrator to support our in‑house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques and customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.
Key Responsibilities:
- Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and pick‑ups from boutiques across the UK.
- Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
- Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
- Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
- Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
Requirements:
- Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to detail to ensure accurate record‑keeping and quality control.
- Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
- Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
- Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
- Proficiency in using administrative systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Application Requirements:
Interested candidates should submit their CV and a cover letter detailing their relevant experience.
Jewellery Repairs Administrator employer: Brownsjewellers
Browns is an exceptional employer, offering a unique opportunity to work in the heart of London within a family-owned jeweller renowned for its rich heritage and commitment to quality. Our supportive work culture fosters employee growth through hands-on experience in jewellery repairs, while our focus on classic designs ensures that every team member contributes to crafting timeless pieces. With competitive benefits and a collaborative environment, we empower our staff to thrive both personally and professionally.
