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- Tasks: Manage jewellery repairs, logistics, and customer service for a smooth operation.
- Company: Join a leading luxury jewellery brand with a focus on quality and craftsmanship.
- Benefits: Gain valuable experience in the luxury retail sector with competitive pay.
- Other info: Perfect opportunity for those passionate about jewellery and customer service.
- Why this job: Be the key player in ensuring customers' precious items are well cared for.
- Qualifications: Strong communication, attention to detail, and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and detail-oriented Jewellery Repairs Administrator to support our in-house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques, customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.
Key Responsibilities:
- Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and pick-ups from boutiques across the UK.
- Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
- Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
- Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
- Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
Requirements Required Qualifications & Skills:
- Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to detail to ensure accurate record-keeping and quality control.
- Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
- Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
- Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
- Proficiency in using administrative systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Application Requirements:
Interested candidates should submit their CV and a cover letter detailing their relevant experience.
Jewellery Repairs Administrator in London employer: Browns Jewellers
Contact Detail:
Browns Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Repairs Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the jewellery industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just interested in any job, but specifically in being a Jewellery Repairs Administrator with us. Tailor your answers to reflect our commitment to quality and customer service.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with boutiques and customers, being articulate and clear is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Jewellery Repairs Administrator in London
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is tailored to the Jewellery Repairs Administrator role. Highlight your organisational skills and any relevant experience in logistics or customer service. We want to see how you can bring your unique flair to our team!
Nail the Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your attention to detail and how you've successfully managed multiple tasks in the past. We love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We want to see that you can liaise with boutiques and customers like a pro!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Browns Jewellers
✨Know Your Stuff
Before the interview, make sure you understand the jewellery repair process and the role of an administrator. Familiarise yourself with common terms and practices in the industry. This will help you speak confidently about your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common questions about customer service scenarios, as you'll need to demonstrate your ability to handle queries effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s processes or the team you’ll be working with. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.