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- Tasks: Lead the Front Office team to deliver exceptional luxury service and memorable guest experiences.
- Company: Join Brown's Hotel, a prestigious landmark in Mayfair, part of Rocco Forte Hotels.
- Benefits: Enjoy discounted hotel stays, food and beverage discounts, and extensive learning opportunities.
- Why this job: Be part of a passionate team dedicated to excellence in hospitality and guest satisfaction.
- Qualifications: Enthusiasm for 5-star service, strong work ethic, and ability to multitask in a fast-paced environment.
- Other info: Experience a supportive family culture with recognition programs and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel, Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Oversee daily Front Office operations for smooth and efficient service.
- Maintain high service standards with attention to detail.
- Train, support, and motivate team members to excel.
- Handle guest requests and issues promptly and professionally.
- Coordinate with other departments for seamless guest experiences.
- Manage scheduling, performance, and lobby presentation.
- Ensure compliance with health, safety, and company policies.
Who we are looking for:
- A passion for delivering exceptional 5-star service, making everyone feel valued.
- A positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Front Office Manager in Westminster employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Rocco Forte Hotels. A friendly chat can open doors and give you insider info about the Front Office Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest satisfaction shine through. Share stories that highlight your experience in creating memorable moments for guests.
✨Tip Number 3
Research is key! Familiarise yourself with Brown's Hotel's history and values. Knowing what makes them unique will help you connect your skills to their mission during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family.
We think you need these skills to ace Front Office Manager in Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable guest experiences and how you embody the values of luxury service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific requirements of the Front Office Manager role. Highlight your relevant experience and skills that align with our commitment to high standards and guest satisfaction.
Be Authentic: At StudySmarter, we value individuality, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team at Rocco Forte Hotels.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our family.
How to prepare for a job interview at Brown's Hotel
✨Know Your Hotel History
Familiarise yourself with Brown's Hotel's rich history and its significance in London. Being able to discuss its heritage and how it fits into the Rocco Forte Hotels group will show your genuine interest and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and train staff, as well as how you handle guest requests and issues. This will demonstrate that you're ready to inspire the Front Office team.
✨Emphasise Guest Experience
Be ready to discuss specific instances where you've created memorable experiences for guests. Share your strategies for maintaining high service standards and how you ensure every guest feels valued and appreciated.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your skills align with them. Be prepared to discuss how you would manage daily operations, coordinate with other departments, and uphold health and safety standards.
