At a Glance
- Tasks: Be the welcoming face of our hotel, managing guest requests and ensuring a smooth stay.
- Company: Join Rocco Forte Hotels, a prestigious group with a rich history in hospitality.
- Benefits: Enjoy discounted stays, meals on duty, and extensive learning opportunities.
- Other info: Join a supportive family culture with recognition programs and career growth.
- Why this job: Make a real impact by providing exceptional service in a vibrant team environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 22950 - 28050 £ per year.
Our hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.
- Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.
- Confidently use Opera Cloud and other hotel systems to manage reservations, guest information, room allocations, billing, and reporting.
- Maintain a calm and professional approach, even in busy or challenging situations.
- Collaborate with the House Managers and team to ensure smooth operations and guest satisfaction.
- Build strong rapport with guests, personalising their experience and resolving any issues promptly.
- Take ownership of your role, contributing to a positive and supportive team environment.
Who We Are Looking For:
- A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.
- Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
- A calm, professional, and approachable demeanour, even under pressure.
- The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.
- A proactive attitude to anticipate guest needs and resolve any issues promptly.
- Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.
Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Receptionist employer: Browns Hotel
Rocco Forte Hotels is an exceptional employer that values its team members and fosters a culture of excellence in hospitality. Located in the vibrant heart of London, our Charlie's Restaurant offers not only competitive benefits and opportunities for professional growth but also a supportive environment where your contributions are recognised and celebrated. Join us to be part of a dedicated team that prides itself on delivering unforgettable dining experiences in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Browns Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Browns Hotel
Don't be shy about reaching out to Browns Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Browns Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Browns Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
