At a Glance
- Tasks: Welcome guests and ensure a memorable dining experience at our prestigious hotel.
- Company: Brown's Hotel, a historic landmark in the heart of Mayfair.
- Benefits: Competitive pay, staff discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Join a renowned team and be part of London's rich hospitality history.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Your key responsibilities
Join Rocco Forte Hotels as a Maitre'D and be the charming, confident face of our Charlie's Restaurant, delivering sophisticated service and a warm welcome. Working alongside the Charlie's Management team, you'll ensure flawless service and exceed guest expectations.
Fluent in fine food and wine, you'll quickly master the menu and its provenance, while maintaining impeccable presentation and attention to detail. Your communication skills will ensure guest requests and dietary needs are met.
As a key team member, you'll have the opportunity to develop your skills and run your section during busy services. Your dedication and pride in your work will make you an essential part of the Rocco Forte family.
As a valued part of the Forte family, you will:
Tailor your approach to achieve high-quality results and exceed expectations.
Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
Taking ownership of your role, performing with excellence in line with departmental standards.
Who we are looking for
We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:
A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
Enthusiasm and a strong work ethic.
The ability to work in a fast-paced environment & handling multiple tasks.
The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
Independence while collaborating effectively within teams and across departments.
A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels - £25/€30 per night
50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Maitre'D in London employer: Browns Hotel
Brown's Hotel, a prestigious landmark in Mayfair, offers an exceptional work environment for a Maitre D, combining rich history with modern luxury. Employees benefit from a supportive culture that prioritises professional growth and development, alongside access to exclusive events and networking opportunities within the vibrant London hospitality scene. Joining our team means being part of a renowned group that values excellence and provides unique experiences in one of the world's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre'D in London
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Brown's Hotel or similar venues. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that Maitre D role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charm and passion for hospitality shine through. Remember, as a Maitre D, it’s all about creating a welcoming atmosphere, so make sure they see how well you can do that!
✨Tip Number 3
Research, research, research! Familiarise yourself with Brown's Hotel, its history, and what makes it special. This will not only impress during interviews but also help you tailor your approach to fit their unique vibe.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities listed, and applying directly shows your enthusiasm. Plus, it’s super easy to keep track of your applications and updates from us!
We think you need these skills to ace Maitre'D in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Maitre D role at Brown's Hotel. Highlight relevant experience and skills that align with our values and the job description. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Browns Hotel
✨Know Your Venue
Familiarise yourself with Brown's Hotel and its history. Understanding its significance in London and the luxury experience it offers will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Dress to Impress
As a Maitre D', your appearance is crucial. Opt for smart, professional attire that reflects the elegance of the hotel. This not only shows respect for the establishment but also sets the tone for the high standards expected in the role.
✨Showcase Your People Skills
Prepare to discuss your experience in customer service and how you've handled challenging situations. Highlight specific examples where you've gone above and beyond to ensure guest satisfaction, as this is key in a luxury environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, guest experience, and team dynamics. This shows your enthusiasm for the role and helps you gauge if the hotel aligns with your career aspirations.
