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- Tasks: Support the housekeeping team and ensure a luxurious hotel environment.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a family culture that values passion and dedication.
- Qualifications: Enthusiasm for 5-star service and ability to work in a fast-paced environment.
- Other info: Great career growth potential in the hospitality industry.
The predicted salary is between 20000 - 28000 £ per year.
Our Hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Assist in the smooth daily operation of the housekeeping department.
- Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
- Support room attendants with the set-up and clearing of guest rooms.
- Remove waste and soiled linen from guest areas in line with hygiene protocols.
- Respond promptly and courteously to guest and team requests.
- Report any maintenance issues or hazards to management promptly.
- Ensure cleanliness and tidiness in all back-of-house and guest-facing areas.
- Uphold hygiene, health, and safety standards at all times.
Who we are looking for:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Housekeeping Porter in London employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Porter in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Brown's Hotel and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you tailor your responses to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Housekeeping Porter, you'll need to interact with guests and team members regularly. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you're ready to respond courteously and effectively during the interview.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your passion for hospitality shines through. Share specific examples of times you've gone above and beyond in previous roles or how you’ve contributed to a positive team environment. This will help us see your dedication to delivering exceptional service.
✨Tip Number 4
Be prepared to discuss your adaptability! The hospitality industry can be fast-paced and unpredictable. Think of examples where you've successfully handled multiple tasks or adapted to changes on the fly. This will demonstrate your ability to thrive in a dynamic environment like Brown's Hotel.
We think you need these skills to ace Housekeeping Porter in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Housekeeping Porter. Highlight any relevant experience or skills that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team. Remember, we’re looking for efficiency just like in the role itself!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Brown's Hotel.
How to prepare for a job interview at Brown's Hotel
✨Know the Hotel's History
Familiarise yourself with Brown's Hotel's rich history and its significance in London. Understanding its heritage will not only impress your interviewers but also show your genuine interest in being part of their prestigious team.
✨Showcase Your Attention to Detail
As a Housekeeping Porter, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. This could be anything from ensuring cleanliness in previous roles to how you handle guest requests.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork, so be ready to discuss how you've successfully collaborated with others in the past. Share specific instances where you supported your colleagues or contributed to a positive work environment.
✨Emphasise Your Commitment to Hygiene Standards
Given the importance of hygiene in hospitality, be prepared to talk about your understanding of health and safety protocols. Mention any relevant training or experiences that highlight your commitment to maintaining high standards.
