At a Glance
- Tasks: Coordinate daily housekeeping operations and ensure high cleanliness standards.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels in Mayfair.
- Benefits: Enjoy discounted hotel stays, meals, and extensive learning opportunities.
- Other info: Great career growth in a supportive, family-like environment.
- Why this job: Be part of a passionate team delivering exceptional 5-star service.
- Qualifications: Enthusiasm, strong work ethic, and a commitment to high hygiene standards.
The predicted salary is between 22950 - 28050 £ per year.
Our Hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Coordinate daily housekeeping operations, room assignments, and team workflow.
- Monitor and update room status (Clean, Dirty, Inspected, Out of Service) to ensure rooms are ready prior to guest check-in.
- Liaise with Front Office, Engineering, Housekeeping Supervisors, and Porters to coordinate room readiness, monitor and action guest room preferences, and follow up on Opera Cloud and Know-cross tasks to ensure rooms are prepared to brand standards and available on time.
- Handle guest requests, maintenance work orders, and lost-and-found records.
- Maintain housekeeping records, reports, inventories, staff schedules, and payroll administration.
- Monitor housekeeping staff productivity, as well as linen, amenities, and housekeeping supply stock levels.
- Respond to guest inquiries and complaints professionally, ensuring prompt resolution or escalation where required.
- Ensure compliance with hotel health, safety, and hygiene standards, and support adherence to departmental procedures.
- Assist with the training and onboarding of housekeeping team members.
- Conduct room inspections only when required to provide operational support during staff sickness or absence, ensuring cleanliness, presentation, and compliance with hotel, LQA (Leading Quality Assurance), and Forbes Travel Guide standards.
Who we are looking for:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Housekeeping Coordinator in London employer: Browns Hotel
Brown's Hotel in Greater London is an exceptional employer, offering a vibrant work culture that prioritises excellence in luxury dining. With a commitment to professional growth, employees benefit from extensive training, discounted hotel rates, and food and beverage perks, making it an ideal place for those passionate about fine dining and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Browns Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Browns Hotel
Don't be shy about reaching out to Browns Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Browns Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Browns Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
