At a Glance
- Tasks: Lead and manage events, ensuring exceptional guest experiences and smooth operations.
- Company: Join the prestigious Rocco Forte Hotels, a leader in luxury hospitality.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Be part of a passionate team delivering 5-star service and creating memorable experiences.
- Qualifications: Enthusiasm for hospitality, strong work ethic, and ability to multitask.
The predicted salary is between 30000 - 40000 £ per year.
Our hotel, Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Oversee the smooth execution of meetings, events, and functions from set-up to service.
- Lead, motivate, and develop the Events Operations team to deliver outstanding service.
- Liaise with event organisers and internal departments to ensure all event requirements are met and expectations exceeded.
- Ensure all events are delivered in line with company standards, SOPs, and health & safety regulations.
- Monitor service quality, staff presentation, and operational standards across all event spaces.
- Handle guest feedback and resolve any issues promptly and professionally.
- Support departmental administration, reporting, stock control, and financial procedures.
- Contribute to team recruitment, training, and continuous improvement initiatives.
- Drive repeat business through exceptional event delivery and guest satisfaction.
Who we are looking for:
- A passion for delivering exceptional 5-star service, making everyone feel valued.
- A positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Events Floor Manager in London employer: Browns Hotel
Rocco Forte Hotels, with its prestigious Brown's Hotel in Mayfair, offers an exceptional work environment where passion for hospitality is celebrated. Employees enjoy a supportive culture that encourages personal growth and development, alongside attractive benefits such as discounted hotel stays and extensive learning opportunities. Joining our team means being part of a family dedicated to delivering outstanding service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Events Floor Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in hospitality. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion during interviews! When you’re chatting with potential employers, let your enthusiasm for delivering exceptional service shine through. Share specific examples of how you've created memorable experiences in the past.
✨Tip Number 3
Research the company culture! Before your interview, dive into Rocco Forte Hotels' values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rocco Forte family and ready to contribute to their commitment to excellence.
We think you need these skills to ace Events Floor Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional service and creating memorable experiences for guests.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Events Floor Manager. Highlight your relevant experience in managing events and leading teams, so we can see how you fit into our Rocco Forte family.
Be Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share your unique personality and experiences, but also ensure your application is polished and free from errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Brown's Hotel!
How to prepare for a job interview at Browns Hotel
✨Know Your Venue
Familiarise yourself with Brown's Hotel and its unique offerings. Understand its history, location, and the type of events they host. This knowledge will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Events Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated and developed a team, handled challenges, or improved service quality. Be ready to discuss how you can inspire others to deliver exceptional service.
✨Emphasise Guest Experience
Rocco Forte Hotels prides itself on delivering 5-star service. Think of specific instances where you've gone above and beyond for guests or resolved issues promptly. Highlight your commitment to creating memorable experiences and how you can contribute to their reputation for excellence.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.
