Cloakroom Attendant in London

Our Hotel, Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Your key responsibilities as a Cloakroom Attendant at Rocco Forte Hotels during the festive period include:

• Providing a warm and professional welcome to hotel guests and external visitors, ensuring exceptional service at all times.
• Confidently managing guests’ coats and personal belongings, ensuring all items are handled with care, accurately organised and securely returned when requested.
• Maintaining the cloakroom to the highest standards, keeping the area clean, tidy and well presented throughout busy periods.
• Assisting guests with general enquiries and providing helpful information about the hotel, its facilities and the surrounding area.
• Creating a welcoming and memorable experience for every guest with a friendly, approachable and personable manner.
• Demonstrating excellent organisational skills, attention to detail and the ability to remain calm and professional in a fast-paced environment, particularly during the busy festive season.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Take ownership of your role, performing with excellence in line with departmental standards.

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment and handle multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night.
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products.
• Extensive learning and development opportunities.
• Meals on duty.
• Social activities and events.
• Recognition programs & Annual awards.
• Pension Scheme.
• Season Ticket Loan / Cycle to Work Scheme.
• Employee Assistance Programme.

Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.