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For Companies At a Glance
- Tasks: Lead a team in delivering exceptional service at a prestigious restaurant.
- Company: Join Brown's Hotel, London's first hotel, known for luxury and rich history.
- Benefits: Enjoy discounts on stays, food, spa treatments, and gym memberships.
- Why this job: Be part of a supportive team that values growth and excellence in hospitality.
- Qualifications: Two years of fine dining experience and a passion for top-tier service required.
- Other info: Engage in social activities and recognition programs while working in a family-like culture.
The predicted salary is between 30000 - 42000 £ per year.
Our Hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Streets luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities
Are you passionate about fine food and wine and capable of delivering top-tier service in a renowned restaurant? Rocco Forte Hotels invites you to join us as Restaurant Head Waiter/Waitress at Charlie's Restaurant, Brown's. Working closely with our Restaurant Director, you will uphold five-star service standards on the floor, leading a team of floor staff by example with discreet and efficient service. With at least two years of experience in a similar role, a deep knowledge of fine dining, and a natural leadership style, you'll ensure our guests' expectations are met and exceeded. This is an excellent opportunity to develop your career in luxury hospitality, with support for your professional growth.
As a valued part of the Forte family, you will:
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Head Waiter / Waitress employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your knowledge of fine dining and wine pairings. Being able to discuss specific dishes and how they complement certain wines can demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare examples of how you've delivered outstanding service in previous roles. Highlighting specific instances where you exceeded guest expectations will illustrate your capability to uphold the five-star standards expected at Brown's.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels if possible. Gaining insights from their experiences can provide valuable information about the company culture and what they look for in a Head Waiter/Waitress.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Waiter/Waitress. Familiarise yourself with the expectations of delivering five-star service and leading a team in a fine dining environment.
Tailor Your CV: Highlight your relevant experience in fine dining and leadership roles. Emphasise any specific achievements or skills that align with the job description, such as your ability to create memorable guest experiences or your knowledge of food and wine.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to high standards. Mention why you want to work at Rocco Forte Hotels specifically and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Brown's Hotel
✨Showcase Your Fine Dining Knowledge
Make sure to brush up on your knowledge of fine dining etiquette, food pairings, and wine selections. Being able to discuss these topics confidently will demonstrate your expertise and passion for the role.
✨Emphasise Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Share examples from your past experiences where you've successfully managed a team or handled difficult situations, showcasing your natural leadership style.
✨Demonstrate a Guest-Centric Approach
Prepare to discuss how you create memorable experiences for guests. Highlight specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the hotel's commitment to exceptional service.
✨Exude Enthusiasm and Positivity
Your attitude can set the tone for the interview. Show genuine enthusiasm for the hospitality industry and the opportunity to work at Rocco Forte Hotels. A positive demeanour can leave a lasting impression on the interviewers.
