At a Glance
- Tasks: Lead a team to deliver exceptional service in a renowned restaurant.
- Company: Join the prestigious Rocco Forte Hotels at Brown's Hotel in Mayfair.
- Benefits: Enjoy discounts on stays, food, and spa treatments, plus career growth opportunities.
- Other info: Engage in social activities and recognition programs while working in a dynamic environment.
- Why this job: Be part of a family culture that values passion and dedication in luxury hospitality.
- Qualifications: Two years of fine dining experience and a natural leadership style.
The predicted salary is between 30000 - 40000 £ per year.
Our Hotel, Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Deliver top-tier service in a renowned restaurant.
- Uphold five-star service standards on the floor, leading a team of floor staff by example with discreet and efficient service.
- Ensure our guests' expectations are met and exceeded.
As a valued part of the Forte family, you will:
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
Who we are looking for:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Head Waiter / Waitress employer: Browns Hotel
Rocco Forte Hotels, with its prestigious Brown's Hotel in Mayfair, offers an exceptional work environment where passion for hospitality is celebrated. Employees enjoy a supportive culture that fosters professional growth, alongside attractive benefits such as discounted hotel stays and extensive learning opportunities. Join us to be part of a family-oriented team dedicated to delivering unparalleled service in a historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Head Waiter/Waitress position at a top-notch restaurant like Charlie's.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fine dining and exceptional service shine through. Remember, they want someone who embodies the Rocco Forte philosophy of individuality and authenticity.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in a fast-paced restaurant environment. This will help you demonstrate your leadership skills and ability to exceed guest expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fine dining and exceptional service shine through. We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in fine dining and leadership roles. We love seeing how your past experiences align with the responsibilities of the Head Waiter/Waitress position at Charlie's Restaurant.
Be Authentic:At Rocco Forte Hotels, we value individuality. Don’t be afraid to let your personality come through in your application. We’re looking for team members who can be their natural selves while delivering top-tier service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Browns Hotel
✨Know Your Fine Dining
Brush up on your knowledge of fine dining etiquette and the menu at Charlie's Restaurant. Be prepared to discuss wine pairings and how you would enhance a guest's dining experience. This shows your passion for the role and your commitment to delivering top-tier service.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlighting your leadership style will demonstrate that you're ready to take ownership of your role.
✨Emphasise Personalised Service
Prepare to talk about how you create memorable experiences for guests. Share specific stories where you went the extra mile to ensure satisfaction. This aligns perfectly with Rocco Forte Hotels' philosophy of providing authentic, tailored service.
✨Exude Enthusiasm and Positivity
Your attitude can make a huge difference in hospitality. During the interview, let your passion for the industry shine through. Show that you're eager to learn and grow, as this is something the company values highly in their team members.
