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- Tasks: Lead the Front Office team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels, in the heart of Mayfair.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Enthusiasm for 5-star service and a positive attitude towards learning and growth.
- Other info: Experience a supportive family culture with recognition programs and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Oversee daily Front Office operations for smooth and efficient service.
- Maintain high service standards with attention to detail.
- Train, support, and motivate team members to excel.
- Handle guest requests and issues promptly and professionally.
- Coordinate with other departments for seamless guest experiences.
- Manage scheduling, performance, and lobby presentation.
- Ensure compliance with health, safety, and company policies.
Who we are looking for:
- A passion for delivering exceptional 5-star service, making everyone feel valued.
- A positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Front Office Manager in City of Westminster employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Rocco Forte Hotels. A friendly chat can open doors and give you insider info about the Front Office Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest satisfaction shine through. Share stories that highlight your experience in creating memorable moments for guests.
✨Tip Number 3
Research is key! Familiarise yourself with Brown's Hotel's history and its unique character. This will help you connect with the hotel's ethos during interviews and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Rocco Forte family right from the start.
We think you need these skills to ace Front Office Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional service and making guests feel valued.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant skills and experiences that align with our values at Rocco Forte Hotels, especially your ability to lead a team and create memorable guest experiences.
Be Professional Yet Authentic: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We want to see the real you, so share your unique qualities and how they can contribute to our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Brown's Hotel
✨Know Your Hotel History
Familiarise yourself with Brown's Hotel's rich history and its significance in London. Being able to discuss its heritage and how it fits into the Rocco Forte Hotels group will show your genuine interest and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and train staff, as well as how you handle guest requests and issues. This will demonstrate that you're ready to inspire the Front Office team.
✨Emphasise Guest Satisfaction
Be ready to discuss specific instances where you've gone above and beyond to ensure guest satisfaction. This aligns perfectly with the hotel's commitment to exceptional service and will showcase your dedication to creating memorable experiences.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your skills match them. Be prepared to discuss how you would manage daily operations, maintain high service standards, and coordinate with other departments effectively.
