At a Glance
- Tasks: Join us as a Night Receptionist, ensuring exceptional service and smooth overnight operations.
- Company: Brown's Hotel, London's first hotel, part of the prestigious Rocco Forte Hotels group.
- Benefits: Enjoy discounted hotel stays, food and beverage discounts, and extensive learning opportunities.
- Other info: Dynamic work environment with social activities and recognition programs.
- Why this job: Be part of a five-star team, delivering personalised service and building lasting guest relationships.
- Qualifications: Strong communication skills and a passion for hospitality; previous experience is a plus.
The predicted salary is between 26670 - 32596 £ per year.
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Your Key Responsibilities
- Join Rocco Forte Hotels as a
Night Receptionist and become part of our prestigious five-star team.
Shift Pattern
4 on, 4 off (12-hour shifts)
You will work alongside the Night Manager to ensure smooth overnight operations, providing exceptional service, handling check-ins and check-outs, managing guest requests and cash, and completing the night audit.
With excellent communication, organisational, and multitasking skills, you will build lasting relationships with guests and thrive in a collaborative team environment.
Previous experience in a similar role is preferred, and we will support your growth as a front office expert.
As a valued member of the Rocco Forte family, you will
- Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.
- Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.
- Maintain a calm and professional approach, even in busy or challenging situations.
- Collaborate with the Night Manager and team to ensure smooth operations and guest satisfaction.
- Build strong rapport with guests, personalising their experience and resolving any issues promptly.
- Take ownership of your role, contributing to a positive and supportive team environment.
Your dedication and pride in your work will make you an essential part of the Rocco Forte family.
As a valued member of the Rocco Forte family, you will
- Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.
- Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.
- Maintain a calm and professional approach, even in busy or challenging situations.
- Collaborate with the Night Manager and team to ensure smooth operations and guest satisfaction.
- Build strong rapport with guests, personalising their experience and resolving any issues promptly.
- Take ownership of your role, contributing to a positive and supportive team environment.
Your dedication and pride in your work will make you an essential part of the Rocco Forte family.
Who We Are Looking For
We are seeking enthusiastic and dedicated individuals with a passion for providing exceptional service and celebrating the individuality of our hotels and guests.
As a Receptionist, we are looking for team members who bring
- A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.
- Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
- A calm, professional, and approachable demeanour, even under pressure.
- The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.
- A proactive attitude to anticipate guest needs and resolve any issues promptly.
- Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career?
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Night Receptionist employer: Brown's Hotel, a Rocco Forte Hotel
At Rocco Forte Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Cocktail Waiter / Waitress at the prestigious Brown's Hotel in Mayfair, you will enjoy extensive learning and development opportunities, competitive perks such as discounted hotel stays and dining, and a supportive environment that fosters career growth within the luxury hospitality sector.
Contact Details:
Brown's Hotel, a Rocco Forte Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brown's Hotel, a Rocco Forte Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brown's Hotel, a Rocco Forte Hotel
Don't be shy about reaching out to Brown's Hotel, a Rocco Forte Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brown's Hotel, a Rocco Forte Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brown's Hotel, a Rocco Forte Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
