At a Glance
- Tasks: Be the welcoming face of Charlie's Restaurant, delivering exceptional service and creating memorable dining experiences.
- Company: Join Rocco Forte Hotels, a leader in luxury hospitality with a family-like culture.
- Benefits: Enjoy discounted hotel stays, food and beverage discounts, and extensive learning opportunities.
- Other info: Join a team that values growth, excellence, and meaningful relationships.
- Why this job: Make a real impact by creating personalised experiences for guests in a vibrant environment.
- Qualifications: Passion for 5-star service, positive attitude, and ability to thrive in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
- Your key responsibilities
- Join Rocco Forte Hotels as a
- Maitre D' and be the welcoming face of
Charlie's Restaurant , delivering sophisticated service and creating memorable dining experiences.
Working closely with the Charlie's Management team, you will ensure seamless service and exceed guest expectations.
As the first point of contact for our guests, you will manage reservations, coordinate table plans, and oversee seating arrangements to ensure a smooth and personalised arrival experience.
You will confidently handle booking enquiries, special occasions, VIP guests, and dietary requirements, ensuring every detail is delivered with care.
Leading by example on the restaurant floor, you will maintain exceptional standards, support the team during service, and anticipate guest needs with warmth and professionalism.
Your dedication and attention to detail will make you an integral part of the Rocco Forte family.
As a valued part of the Forte family, you will
- Tailor your approach to achieve exceptional results and exceed guest expectations.
- Deliver discreet, timely, and personalised service, always going the extra mile.
- Manage reservations and guest flow efficiently to create a seamless dining experience.
- Build meaningful relationships with guests and anticipate their individual needs.
- Take ownership of your role and perform with excellence in line with departmental standards.
Who We Are Looking For
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working With Us Provides Access To The Following Perks
- Discounted rates across our collection of iconic hotels – £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Maitre'D employer: Brown's Hotel, a Rocco Forte Hotel
Rocco Forte Hotels, with its iconic Brown's Hotel in Mayfair, offers an exceptional work environment that celebrates individuality and fosters a strong sense of community among team members. As a Wine Director, you will lead a world-class wine program while enjoying extensive learning opportunities, generous employee discounts, and a culture that prioritises excellence and personal growth. Join us to be part of a prestigious hotel group that values your contributions and encourages you to thrive in a vibrant, luxury setting.
Contact Details:
Brown's Hotel, a Rocco Forte Hotel Recruitment Team
