At a Glance
- Tasks: Lead a team to deliver exceptional five-star service in a renowned restaurant.
- Company: Join the prestigious Rocco Forte Hotels at Brown's Hotel in Mayfair.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Be part of a supportive team culture that values individuality and growth.
- Why this job: Elevate your career in luxury hospitality while making memorable guest experiences.
- Qualifications: Two years of fine dining experience and a passion for exceptional service.
The predicted salary is between 30000 - 32450 £ per year.
Our Hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world‑class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Your Key Responsibilities
Are you passionate about fine food and wine and capable of delivering top‑tier service in a renowned restaurant?
Rocco Forte Hotels invites you to join us as Restaurant Head Waiter/Waitress at Charlie's Restaurant, Brown's.
You will uphold five‑star service standards on the floor, leading a team of floor staff by example with discreet and efficient service.
With at least two years of experience in a similar role, a deep knowledge of fine dining, and a natural leadership style, you’ll ensure our guests' expectations are met and exceeded.
This is an excellent opportunity to develop your career in luxury hospitality, with support for your professional growth.
Your dedication and pride in your work will make you a valued member of the Rocco Forte family.
- Tailor your approach to achieve high‑quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Taking ownership of your role, performing with excellence in line with departmental standards.
Who We Are Looking For
We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:
- A genuine passion for delivering exceptional, unrivalled 5‑star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast‑paced environment and handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working With Us Provides Access To The Following Perks
- Discounted rates across our collection of iconic hotels – £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments and 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs and Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Head Waiter / Waitress in London employer: Brown's Hotel, a Rocco Forte Hotel
Rocco Forte Hotels, with its iconic Brown's Hotel in Mayfair, offers an exceptional work environment that celebrates individuality and fosters a strong sense of community among team members. As a Wine Director, you will lead a world-class wine program while enjoying extensive learning opportunities, generous employee discounts, and a culture that prioritises excellence and personal growth. Join us to be part of a prestigious hotel group that values your contributions and encourages you to thrive in a vibrant, luxury setting.
Contact Details:
Brown's Hotel, a Rocco Forte Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter / Waitress in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brown's Hotel, a Rocco Forte Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brown's Hotel, a Rocco Forte Hotel
Don't be shy about reaching out to Brown's Hotel, a Rocco Forte Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter / Waitress in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brown's Hotel, a Rocco Forte Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brown's Hotel, a Rocco Forte Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
