At a Glance
- Tasks: Supervise in-room dining, maintain service standards, and train team members.
- Company: Brown's Hotel, a prestigious landmark in Mayfair, part of Rocco Forte Hotels.
- Benefits: Discounted hotel rates, food and beverage discounts, and extensive learning opportunities.
- Other info: Engage in social activities and recognition programs while growing your career.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Positive attitude, strong work ethic, and multitasking skills in a fast-paced environment.
The predicted salary is between 30000 - 36000 £ per year.
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Your key responsibilities
- Supervise the in-room dining team for smooth daily operations.
- Maintain high service standards with attention to detail and consistency.
- Train, motivate, and develop team members to improve performance.
- Manage guest orders and resolve issues promptly to ensure satisfaction.
- Coordinate with kitchen staff for timely and accurate food delivery.
- Oversee inventory management to meet operational needs.
- Ensure compliance with hygiene, health, and safety regulations.
- Foster a positive team environment and encourage cross-department collaboration.
- Ensure effective communication between in-room dining and other hotel teams.
- Address guest feedback and provide solutions to enhance experiences.
As a valued part of the Forte family, you will
- Supervise the in-room dining team for smooth daily operations.
- Maintain high service standards with attention to detail and consistency.
- Train, motivate, and develop team members to improve performance.
- Manage guest orders and resolve issues promptly to ensure satisfaction.
- Coordinate with kitchen staff for timely and accurate food delivery.
- Oversee inventory management to meet operational needs.
- Ensure compliance with hygiene, health, and safety regulations.
- Foster a positive team environment and encourage cross-department collaboration.
- Ensure effective communication between in-room dining and other hotel teams.
- Address guest feedback and provide solutions to enhance experiences.
Who We Are Looking For
- A passion for delivering exceptional 5-star service, making everyone feel valued.
- A positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working With Us Provides Access To The Following Perks
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career?
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Floor Manager employer: Brown's Hotel, a Rocco Forte Hotel
Rocco Forte Hotels, with its iconic Brown's Hotel in Mayfair, offers an exceptional work environment that celebrates individuality and fosters a strong sense of community among team members. As a Wine Director, you will lead a world-class wine program while enjoying extensive learning opportunities, generous employee discounts, and a culture that prioritises excellence and personal growth. Join us to be part of a prestigious hotel group that values your contributions and encourages you to thrive in a vibrant, luxury setting.
Contact Details:
Brown's Hotel, a Rocco Forte Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brown's Hotel, a Rocco Forte Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brown's Hotel, a Rocco Forte Hotel
Don't be shy about reaching out to Brown's Hotel, a Rocco Forte Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brown's Hotel, a Rocco Forte Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brown's Hotel, a Rocco Forte Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
