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- Tasks: Lead a team to deliver exceptional five-star service in a luxury dining environment.
- Company: Brown's Hotel, London's first hotel, offers world-class hospitality in a historic setting.
- Benefits: Enjoy discounts on stays, food, spa treatments, and extensive learning opportunities.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences in a supportive culture.
- Qualifications: Two years of fine dining experience and a natural leadership style are essential.
- Other info: Be part of a family-oriented team that values individuality and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our Hotel Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1832. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.
As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their authentic selves while ensuring that every guest enjoys a personalized, local experience.
Your key responsibilities include:
- Upholding our renowned five-star service standards on the floor, leading a team of floor staff by example with discreet, attentive, and efficient service.
- Ensuring that our guests' expectations are consistently met and exceeded.
- Maintaining the elegant atmosphere and seamless service that Brown's is celebrated for.
This is an excellent opportunity to advance your career in luxury hospitality, with ongoing support for your professional growth and development. Your dedication, professionalism, and pride in your work will make you a valued and integral member of the Brown's team.
As a valued part of the Forte family, you will:
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Head Waiter / Waitress employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the unique offerings of Brown's Hotel and the Rocco Forte brand. Understanding their philosophy of blending local character with world-class hospitality will help you align your approach to service with their values.
✨Tip Number 2
Showcase your leadership skills during any interactions, whether in interviews or networking events. Highlight experiences where you've successfully led a team in a fast-paced environment, as this is crucial for the Head Waiter/Waitress role.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional service in previous roles. Being able to articulate memorable guest experiences you've created will demonstrate your commitment to the five-star service standard they uphold.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Waiter/Waitress. Familiarise yourself with the expectations of providing five-star service and leading a team in a fine dining environment.
Tailor Your CV: Highlight your relevant experience in fine dining and leadership roles. Use specific examples that demonstrate your ability to deliver exceptional service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Brown's Hotel's values. Mention how your skills align with their commitment to personalised guest experiences and high standards.
Showcase Your Personality: In your application, let your personality shine through. Rocco Forte Hotels values individuality, so share your unique approach to service and how you can contribute to the hotel's culture.
How to prepare for a job interview at Brown's Hotel
✨Showcase Your Fine Dining Knowledge
Make sure to demonstrate your understanding of fine dining etiquette and service standards during the interview. Be prepared to discuss specific experiences where you provided exceptional service, as this will highlight your suitability for a role that demands high standards.
✨Emphasise Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Share examples of how you've successfully managed or mentored others in previous roles. This will show your potential employer that you can inspire and guide your colleagues while maintaining a positive atmosphere.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as difficult guests or busy service periods. Think through your responses in advance, focusing on how you would maintain composure and deliver excellent service under pressure.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Discuss what excites you about working in a luxury environment like Brown's Hotel and how you plan to contribute to creating memorable experiences for guests.
