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- Tasks: Lead the dining experience with elegance and exceptional service.
- Company: Join Brown's Hotel, London's first hotel, known for its rich history and world-class hospitality.
- Benefits: Enjoy discounts, learning opportunities, social activities, and a supportive work environment.
- Why this job: Be part of a passionate team that values individuality and guest satisfaction.
- Qualifications: Must have a passion for 5-star service and the ability to thrive in a fast-paced setting.
- Other info: This role offers a chance to grow within a prestigious hotel group.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel Brown's Hotel is London's first hotel, opened on Albemarle Street in 1832. We have hosted guests from all walks of life and are located in Mayfair, close to Bond Street boutiques, Dover Street Market, The Royal Academy of Arts, and many independent galleries.
As part of Rocco Forte Hotels, Brown's Hotel combines local character with world-class hospitality. Our hotels celebrate each location's uniqueness, allowing team members to express their authentic selves while providing personalized, local experiences to guests.
Your key responsibilities
- Join Rocco Forte Hotels as our Head Maitre'd and be the confident, polished face of our dining experience—delivering elegant service and a warm, memorable welcome.
- As part of The Drawing Room Management Team, you will lead by example, ensuring seamless service and exceeding guest expectations.
- You will master the menu, its provenance, and seasonal highlights, upholding high standards in presentation, service, and etiquette with attention to detail and anticipation of guest needs.
- Create a welcoming, refined atmosphere for guests with natural authority and charisma.
- Lead and mentor the front-of-house team, fostering professionalism, teamwork, and service excellence.
- Handle guest relations with discretion and diplomacy, resolving issues graciously.
- Collaborate with kitchen and bar teams for smooth communication and coordination.
- Manage floor operations during busy periods, overseeing pacing, guest seating, and VIP handling confidently.
Who we are looking for
- We seek enthusiastic, dedicated individuals passionate about celebrating our hotels and guests' individuality.
- Ideal candidates will have a genuine passion for delivering exceptional 5-star service, ensuring guests feel valued.
- A positive attitude with a willingness to learn and grow.
- Enthusiasm, a strong work ethic, and the ability to work in a fast-paced environment handling multiple tasks.
- Skills to create personalized, memorable experiences and build lasting relationships.
- Independence paired with effective team collaboration.
- A commitment to high standards of hygiene, health, and safety.
- Your organizational skills and calm presence under pressure will be essential to maintaining service flow and enhancing the dining experience.
This is an excellent opportunity for a passionate Head Maitre'd with attention to detail and a love for memorable guest experiences.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels offers a rewarding career where passion is recognized. Enjoy perks such as discounted rates, food and beverage discounts, learning opportunities, social activities, recognition programs, gym discounts, enhanced maternity/paternity pay, pension schemes, travel loans, and employee support programs.
Ready to advance your career? Apply now to join Rocco Forte Hotels, renowned for excellence, a familial culture, and a passion for guest satisfaction and team development.
Head Maitre\'D (London) employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Maitre\'D (London)
✨Tip Number 1
Familiarise yourself with Rocco Forte Hotels and their unique approach to hospitality. Understanding their values and how they celebrate individuality will help you align your passion for service with their mission.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend events or join online forums where you can connect with current or former employees of Rocco Forte Hotels to gain insights into their culture and expectations.
✨Tip Number 3
Prepare to showcase your leadership skills during the interview. Think of specific examples where you've successfully led a team or handled guest relations, as this role requires strong mentorship and management abilities.
✨Tip Number 4
Demonstrate your knowledge of fine dining etiquette and seasonal menu trends. Being well-versed in these areas will show your commitment to providing an exceptional dining experience and your readiness for the Head Maitre'd role.
We think you need these skills to ace Head Maitre\'D (London)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Head Maitre'd position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Rocco Forte Hotels' values. Mention specific experiences that demonstrate your ability to deliver exceptional service and lead a team.
Highlight Relevant Experience: In your CV, focus on your previous roles in hospitality, especially any leadership positions. Use quantifiable achievements to showcase your impact, such as improvements in guest satisfaction scores or successful team management.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head Maitre'd role.
How to prepare for a job interview at Brown's Hotel
✨Know the Menu Inside Out
As a Head Maitre'd, you'll need to master the menu, including its provenance and seasonal highlights. Familiarise yourself with every dish and drink on offer, so you can confidently discuss them with guests and answer any questions they may have.
✨Showcase Your Leadership Skills
During the interview, highlight your experience in leading and mentoring teams. Share specific examples of how you've fostered professionalism and teamwork in previous roles, as this is crucial for managing the front-of-house team effectively.
✨Demonstrate Exceptional Guest Relations
Prepare to discuss how you've handled guest relations in the past, especially in challenging situations. Emphasise your ability to resolve issues with discretion and diplomacy, showcasing your commitment to providing a memorable experience.
✨Exude Charisma and Authority
As the face of the dining experience, it's important to convey natural authority and charisma. Practice your body language and tone of voice to ensure you come across as confident and welcoming during the interview.
