Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our dining experience with elegance and exceptional service.
- Company: Join London's first hotel, known for its unique character and world-class hospitality.
- Benefits: Enjoy discounts, learning opportunities, social activities, and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to creating memorable guest experiences.
- Qualifications: Must have a passion for 5-star service and the ability to thrive in a fast-paced setting.
- Other info: This role offers a chance to grow within a renowned hotel group.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel Brown's Hotel is London's first hotel, opened on Albemarle Street in 1832. We have hosted guests from all walks of life and are located in Mayfair, close to Bond Street boutiques, Dover Street Market, The Royal Academy of Arts, and many independent galleries. As part of Rocco Forte Hotels, Brown's Hotel combines local character with world-class hospitality. Our hotels celebrate each location's uniqueness, allowing team members to express their authentic selves while providing personalized, local experiences to guests.
Your key responsibilities:
- Join Rocco Forte Hotels as our Head Maitre'd and be the confident, polished face of our dining experience—delivering elegant service and a warm, memorable welcome.
- As part of The Drawing Room Management Team, you will lead by example, ensuring seamless service and exceeding guest expectations.
- You will master the menu, its provenance, and seasonal highlights, upholding high standards in presentation, service, and etiquette with attention to detail and anticipation of guest needs.
- Create a welcoming, refined atmosphere for guests with natural authority and charisma.
- Lead and mentor the front-of-house team, fostering professionalism, teamwork, and service excellence.
- Handle guest relations with discretion and diplomacy, resolving issues graciously.
- Collaborate with kitchen and bar teams for smooth communication and coordination.
- Manage floor operations during busy periods, overseeing pacing, guest seating, and VIP handling confidently.
Who we are looking for:
- We seek enthusiastic, dedicated individuals passionate about celebrating our hotels and guests' individuality.
- Ideal candidates will have a genuine passion for delivering exceptional 5-star service, ensuring guests feel valued.
- A positive attitude with a willingness to learn and grow.
- Enthusiasm, a strong work ethic, and the ability to work in a fast-paced environment handling multiple tasks.
- Skills to create personalized, memorable experiences and build lasting relationships.
- Independence paired with effective team collaboration.
- A commitment to high standards of hygiene, health, and safety.
- Your organizational skills and calm presence under pressure will be essential to maintaining service flow and enhancing the dining experience.
This is an excellent opportunity for a passionate Head Maitre'd with attention to detail and a love for memorable guest experiences.
Why join us at Rocco Forte Hotels?
- Being part of Rocco Forte Hotels offers a rewarding career where passion is recognized.
- Enjoy perks such as discounted rates, food and beverage discounts, learning opportunities, social activities, recognition programs, gym discounts, enhanced maternity/paternity pay, pension schemes, travel loans, and employee support programs.
Ready to advance your career? Apply now to join Rocco Forte Hotels, renowned for excellence, a familial culture, and a passion for guest satisfaction and team development.
Head Maitre\'D employer: Brown's Hotel
Contact Detail:
Brown's Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Maitre\'D
✨Tip Number 1
Familiarise yourself with Rocco Forte Hotels and Brown's Hotel specifically. Understanding their values, history, and unique offerings will help you align your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in fine dining or luxury hotels. Attend events or join online forums to connect with others who can provide insights or even referrals for the Head Maitre'd position.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or resolved guest issues. This will highlight your ability to foster professionalism and teamwork, which is crucial for this role.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly regarding guest experiences and service excellence. Being knowledgeable about these trends will allow you to discuss innovative ideas during your interview, setting you apart from other candidates.
We think you need these skills to ace Head Maitre\'D
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Maitre'd. Familiarise yourself with the expectations outlined in the job description, such as leading the front-of-house team and delivering exceptional service.
Tailor Your CV: Craft your CV to highlight relevant experience in hospitality, particularly in fine dining or luxury environments. Emphasise your leadership skills, ability to manage guest relations, and any specific achievements that demonstrate your capability to excel in this role.
Write a Compelling Cover Letter: Your cover letter should reflect your passion for hospitality and your understanding of Rocco Forte Hotels' values. Share specific examples of how you've created memorable guest experiences and led teams effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brown's Hotel
✨Know the Menu Inside Out
As a Head Maitre'd, you'll need to master the menu, including its provenance and seasonal highlights. Be prepared to discuss your favourite dishes and how they can be presented to guests, showcasing your knowledge and passion for the dining experience.
✨Demonstrate Leadership Skills
During the interview, highlight your experience in leading and mentoring teams. Share specific examples of how you've fostered professionalism and teamwork in previous roles, as this will show your potential to lead the front-of-house team effectively.
✨Showcase Your Guest Relations Expertise
Be ready to discuss how you handle guest relations with discretion and diplomacy. Prepare examples of past experiences where you've resolved issues gracefully, as this is crucial for creating a welcoming atmosphere and ensuring guest satisfaction.
✨Exude Confidence and Charisma
As the face of the dining experience, it's essential to convey natural authority and charisma. Practice your body language and tone of voice to ensure you come across as confident and approachable during the interview, making a memorable impression.
