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- Tasks: Assist in stockroom operations and ensure a luxury customer experience at Browns Fashion.
- Company: Join the iconic Browns Fashion, part of the Farfetch family.
- Benefits: Enjoy flexible benefits, health insurance, and a pension scheme.
- Why this job: Be part of a dynamic team delivering top-notch service in a stylish environment.
- Qualifications: Experience in retail or stockroom preferred; strong communication and multitasking skills required.
- Other info: Great opportunity for career growth in a vibrant fashion setting.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1970, Browns Fashion began with an iconic boutique at the heart of London. The brand was acquired by Farfetch in 2015, and today operates its flagship Browns Brook Street store in Mayfair.
The Product Assistant position is based full-time in the Browns flagship boutique located on Brook Street, Mayfair and sits within the stockroom operations team. Our stockroom operations team work collaboratively and seamlessly to fulfil the customer experience from start to finish, going above and beyond for all our customers, bringing our customer journey to life and supporting Browns on our mission to be the coolest multi-channel boutique in the world.
Working within the wider Customer Experience team, you will play an integral part in driving operational efficiency to support the team in delivering a luxury customer experience. In this role, you will be fully focused on all things product, working closely with both the stockroom ops and retail teams, delivering a luxury customer experience through fulfilling customer product requests and ensuring the shopfloor has consistently high product standards.
What You'll Do- Work collaboratively with the Personal Shopping team to respond to customer requests by locating, picking, and running product across the boutique accurately and efficiently, ensuring a seamless customer journey.
- Act as the first point of contact for all running requests, consistently meeting SLAs.
- Replenish all stock in line with store needs and merchandising standards in a timely manner to keep the shopfloor customer-ready at all times.
- Respond to all replenishment requests and conduct regular spot checks to maintain standards.
- Support visual merchandising of the boutique, adhering to agreed seasonal themes and activations in line with direction from the retail team.
- Ensure the retail team has full visibility of all new product as soon as it arrives in the boutique.
- Support monthly and regular boutique product refreshes from a stock perspective, working closely with a freelance visual merchandiser and the retail team.
- Support wider stockroom responsibilities, including:
- Picking and packing online orders within agreed SLAs and guidelines.
- Receiving deliveries for shopfloor product and customer requests.
- Checking deliveries, processing physical stock, updating systems, and putting stock away in the correct locations.
- Managing returns of old stock back to the warehouse in line with agreed guidelines and timelines.
- Supporting the stockroom operations team with administrative tasks related to stockroom activity.
- Able to manage tasks independently but also work closely to support your team, building strong relationships across the boutique with all teams including Personal Shoppers and Loss Prevention.
- Collaborative, flexible and able to adapt to changing priorities, prioritising customers at all times.
- Administrative/data entry experience in a fashion retail environment preferred.
- Experience in stockroom retail preferred.
- Proficiency in Microsoft Word and Excel essential.
- Accuracy and attention to detail is essential.
- Able to communicate clearly in written and oral form.
- Able to problem solve and multitask.
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
Product Assistant in London employer: Browns Fashion
Contact Detail:
Browns Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Assistant in London
✨Tip Number 1
Get to know the brand! Dive into Browns Fashion's history and values. When you walk into that interview, show us you understand what makes Browns unique and how you can contribute to that vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Browns is involved. Building relationships can give you insider info and might just land you a foot in the door.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Product Assistant role. We want to hear how you can help enhance the customer journey and keep that stockroom running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team at Browns Fashion.
We think you need these skills to ace Product Assistant in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that connect you to the role of Product Assistant at Browns Fashion. We want to see your enthusiasm for the brand and the industry!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experiences without unnecessary fluff!
Tailor Your Application: Make sure to customise your application for the Product Assistant role. Highlight specific experiences that relate to stockroom operations and customer service. We love seeing how you can contribute to our mission of delivering a luxury customer experience!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our official careers website. This ensures your application reaches us promptly and securely. We can't wait to see what you've got!
How to prepare for a job interview at Browns Fashion
✨Know Your Product
Before the interview, make sure you’re familiar with Browns Fashion and their product range. Research their latest collections and understand what makes their offerings unique. This will show your genuine interest in the brand and help you answer questions about how you can contribute to maintaining high product standards.
✨Showcase Your Team Spirit
Since the role involves working closely with various teams, be prepared to discuss examples of how you've collaborated in the past. Highlight your ability to build strong relationships and adapt to changing priorities, as this is crucial for ensuring a seamless customer journey.
✨Demonstrate Attention to Detail
Given the importance of accuracy in stock management, come ready to share experiences where your attention to detail made a difference. Whether it’s managing inventory or ensuring visual merchandising aligns with seasonal themes, showing that you can maintain high standards will impress the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the team dynamics. Ask about how the stockroom operations team collaborates with the retail team or what challenges they face in delivering a luxury customer experience. This shows your enthusiasm and willingness to engage with the company culture.