At a Glance
- Tasks: Provide a warm welcome and personalised styling to customers in-store.
- Company: Join Browns, a revolutionary luxury fashion retailer with a global presence.
- Benefits: Enjoy a vibrant work environment, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic team that values creativity and individuality.
- Why this job: Be the face of luxury shopping and create memorable experiences for clients.
- Qualifications: Passion for fashion and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one‑stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high‑level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality. Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
THE ROLE
As an Associate Personal Shopper, you will be the face of the Browns experience on the shop floor. Your primary focus is to provide a warm, expert welcome to every customer, delivering personalized styling and high‑level service that encourages immediate sales and long‑term loyalty. You will balance active floor engagement with strategic digital outreach, ensuring our clients feel connected to the Browns world both in‑person and remotely.
What You'll Do
- Elevated Boutique Hosting: Act as a key ambassador on the shop floor, providing a warm and sophisticated welcome to walk‑in customers and delivering an immediate, high‑touch shopping experience.
- Relationship Building: Focus on converting boutique traffic into a loyal, long‑term client base through intuitive service and consistent, thoughtful engagement.
- Proactive Outreach: Use digital tools and messaging platforms to keep your developing client book informed of new arrivals, exclusive launches, and personalized styling recommendations.
- Sales Performance: Drive revenue by identifying growth opportunities within your client segments and consistently exceeding service and sales objectives.
- Boutique Operations: Support standard daily opening and closing procedures, including setting up product displays and conducting regular shop floor checks to maintain an immaculate environment at all times.
- End‑to‑End Journey: Take full ownership of the customer experience, from the initial greeting and wardrobe in the boutique to seamless order fulfillment, returns, and aftercare.
- Personalised Digital Edits: Curate and share unique, aesthetic product edits on and lookbooks tailored specifically to the tastes of your key clients, keeping them engaged with "new‑in" pieces.
- System Proficiency: Confidently utilise retail and CRM tools (such as D365, Shopify, and Canva) to manage client data, track preferences, and ensure a streamlined service proposition.
- Boutique Excellence: Maintain impeccable shop floor standards, ensuring the boutique remains a world‑class environment that reflects Browns' luxury positioning.
- Collaboration: Work closely with the Client Development Manager and the wider boutique team to support activations and share insights on client trends and feedback.
- Agility: Remain open and adaptable to new tasks and projects, supporting the Personal Shopping team as the retail landscape evolves.
Who You Are
- Luxury Expert: You have a proven track record in luxury retail with a deep passion for fashion, designers, fine jewellery and current trends.
- Exceptional Communicator: You are a natural host with excellent interpersonal skills, able to engage authentically with a diverse, global clientele.
- Proactive & Self‑Motivated: You take ownership of your performance, using your initiative to reach out to clients and drive business growth.
- Client‑Centric: You demonstrate a passionate approach to customer experience, ensuring every interaction—whether face‑to‑face or digital—is elevated and personalised.
- Technically Minded: You are proficient in using retail management software, CRM systems and graphic design platforms to manage your workflow and client relationships effectively.
- Organised & Analytical: You have a keen eye for detail and the ability to multitask across selling, operations, and customer care.
- Adaptable: You thrive in a fast‑paced environment and have the flexibility to work weekends and peak shopping periods to meet our clients' needs.
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organisations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Associate Personal Shopper (Based In Store) employer: Browns Fashion
At Browns, we pride ourselves on being a revolutionary force in luxury retail, offering an inclusive and dynamic work environment where creativity and individuality are celebrated. As an Associate Personal Shopper, you'll enjoy the opportunity to engage with a diverse clientele while receiving ongoing training and support for your professional growth. Our commitment to excellence ensures that you will be part of a team that values high-level service and fosters long-term relationships, all within the vibrant setting of London’s fashion scene.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Personal Shopper (Based In Store)
✨Tip Number 1
Get to know the brand inside out! Dive into Browns' history, values, and current trends. This way, when you chat with customers or during interviews, you can show off your passion and knowledge, making you stand out as a true luxury expert.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to nail that warm, welcoming vibe. Being a natural host is key, so make sure you can engage authentically with different types of clients.
✨Tip Number 3
Show off your proactive side! Think of creative ways to reach out to potential clients, whether through social media or personalised messages. This will demonstrate your initiative and client-centric approach, which is super important for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Browns team and ready to embrace our innovative retail experience.
We think you need these skills to ace Associate Personal Shopper (Based In Store)
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for luxury fashion shine through! Share your experiences and insights about the industry, and don’t be shy to mention your favourite designers or trends. We want to see that you’re genuinely excited about the role!
Personalise Your Approach:Tailor your application to reflect how you can enhance the Browns experience. Mention specific ways you’d engage with customers and build relationships. Show us that you understand our brand and how you can contribute to our unique shopping environment.
Highlight Your Communication Skills:As an Associate Personal Shopper, communication is key! Make sure to showcase your interpersonal skills in your application. Use examples of how you've successfully engaged with clients in the past, whether in-person or digitally, to demonstrate your ability to connect with a diverse clientele.
Keep It Professional Yet Authentic:While we love a bit of personality, remember to keep your application professional. Be yourself, but also ensure your writing is clear and concise. And don’t forget to apply through our official website – it’s the best way to get your foot in the door with us!
How to prepare for a job interview at Browns Fashion
✨Know Your Fashion
Brush up on your knowledge of luxury fashion, designers, and current trends. Being able to discuss your favourite pieces or recent collections will show your passion and expertise, which is crucial for the role of Associate Personal Shopper.
✨Master the Art of Engagement
Practice your interpersonal skills by engaging with friends or family in a mock interview setting. Focus on being warm and welcoming, as this is key to creating a memorable shopping experience for customers.
✨Showcase Your Digital Savvy
Familiarise yourself with retail management software and CRM systems like D365 and Shopify. Be prepared to discuss how you would use these tools to enhance customer relationships and drive sales during the interview.
✨Prepare Thoughtful Questions
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
