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- Tasks: Support patient experience initiatives and manage feedback to enhance care quality.
- Company: Brownlow, a leading employer focused on staff wellbeing and development.
- Benefits: Enjoy protected study leave, mentorship, and a range of staff incentives.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong organisational skills and a passion for improving patient experiences.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Patient Experience Admin Assistant provides administrative and operational support to the Patient Experience Lead, ensuring accurate management of complaints, patient feedback, learning events, and engagement activities across the PCN. The postholder maintains accurate records, supports reporting, and enables timely, reliable patient experience processes.
Responsibilities
- Log and track complaints, concerns, compliments, and feedback in the central PCN system.
- Send acknowledgments and monitor response timelines, flagging delays or issues to the Patient Experience Lead.
- Support and maintain accurate administration of learning events and significant events logged on TeamNet, including record keeping, meeting support, and action tracking.
- Prepare, schedule, and support meetings, including agendas, minutes, and follow-up actions.
- Collate, process, and summarise Friends & Family Test (FFT) data and other patient feedback for review by the Patient Experience Lead.
- Support PPG activities, including maintaining membership records, correspondence, and engagement initiatives.
- Support production of dashboards and reports, providing accurate data input and document formatting.
- Assist with communications to inform patients of improvements.
- Provide general administrative support to ensure smooth operational delivery of the Patient Experience function.
Benefits
Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6‑month mentorship/induction package.
Patient Experience Administrative Assistant in Liverpool employer: Brownlow Group Practice
Contact Detail:
Brownlow Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Administrative Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in patient experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of patient feedback processes and complaint management. We want you to show that you’re not just a fit for the role, but that you’re genuinely passionate about improving patient experiences.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Experience Administrative Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administrative support and patient engagement. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Attention to Detail: Since this role involves managing complaints and feedback, it’s crucial to demonstrate your attention to detail. Use examples from your past experiences where you’ve successfully managed records or tracked important information.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brownlow Group Practice
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Experience Administrative Assistant. Familiarise yourself with the key tasks like managing complaints and patient feedback, as well as supporting meetings and reporting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled administrative tasks or dealt with patient feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to manage similar challenges in the new role.
✨Showcase Your Organisational Skills
As this role involves a lot of record-keeping and meeting support, be ready to discuss how you stay organised. Bring up any tools or methods you use to track tasks and manage time effectively. This will highlight your ability to maintain accurate records and ensure smooth operational delivery.
✨Engage with the Company Culture
Research Brownlow and their commitment to staff wellbeing and development. Be prepared to discuss how you align with their values and how you can contribute to their positive work environment. Showing that you’re a good cultural fit can set you apart from other candidates.
