Deputy Performance Manager in Liverpool

The Deputy Performance Manager will support the delivery of high-quality, person-centred neighbourhood health services for vulnerable families and inclusion health populations, in line with the NHS Long Term Plan. The post-holder will oversee day-to-day performance, workforce coordination, pathway optimisation, and quality improvement across multidisciplinary roles that provide personalised care interventions. Working jointly with PCNs, community partners, local authority services and voluntary sector organisations, the Deputy Performance Manager will ensure that care is proactive, integrated and outcomes-driven, reducing health inequalities and supporting preventative, upstream care for patients with complex social, psychological or physical needs.

The role includes deputising for the Performance Manager in relation to CQC assurance, quality governance, audit preparation, and inspection readiness, as well as working collaboratively with the Deputy Quality Manager to deliver business frameworks that underpin the neighbourhood health model.

Main duties of the job

The Deputy Performance Manager provides operational leadership and performance oversight across neighbourhood teams, ensuring high quality, safe and effective service delivery. The role leads daily supervision of Care Coordinators, Social Prescribers and Health & Wellbeing Coaches, monitoring demand, caseloads, risk stratification and activity. They produce performance reports aligned to PCN, ICB and NHS priorities, manage escalations and safeguarding concerns, and deputise at operational and senior meetings. The post-holder line manages multidisciplinary staff, overseeing HR processes, supervision, wellbeing, training and competency development. They support recruitment, coordinate team collaboration, and ensure delivery of population health programmes while addressing barriers to access and inequalities. They drive continuous quality improvement through coaching, data-driven monitoring and strong communication. The role contributes to QI and transformation projects, co-designs service improvements, and supports implementation of new care models. They assist with CQC preparation, audits, compliance monitoring and governance standards. Working with internal and external partners, they strengthen community engagement, support service development, and represent the organisation in system-wide forums. They ensure robust governance, accurate metrics, and effective risk and incident management across all teams.

About us

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme. We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them. Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.

Job responsibilities

• Operational & Performance Management

• Lead daily operational oversight of Care Coordinators, Social Prescribers and Health & Wellbeing Coaches.
• Monitor service demand, caseloads, risk stratification and appointment activity.
• Produce performance reports aligned with PCN, ICB and NHS priorities.
• Manage escalations, safeguarding concerns and complex cases with clinical and social care partners.
• Deputise at operational and senior management meetings, presenting performance updates.
• Line manage multidisciplinary teams, providing supervision, direction and support.
• Oversee HR processes including 1:1s, appraisals, welfare meetings and performance management.
• Support recruitment, onboarding and competency development.
• Coordinate team meetings, away days and cross-site collaboration.
• Promote staff wellbeing, continuous learning and a positive team culture.
• Oversee delivery of population health programmes and targeted outreach to reduce barriers to care.
• Maintain effective communication, workflow systems and task prioritisation.
• Drive continuous quality improvement through coaching and data-driven monitoring.

• Support development of project plans and QI methodologies.
• Contribute to QI projects reducing inequalities and improving prevention pathways.
• Co-design service improvements using patient feedback and data insights.
• Lead implementation of new care models such as anticipatory care and multidisciplinary huddles.

• Deputise for the Performance Manager in CQC preparation and compliance monitoring.
• Lead internal audits, service evaluations and action plans.
• Ensure high standards of documentation, data quality and governance.
• Maintain evidence portfolios and online compliance platforms.

• Support development of business frameworks, SOPs, workflows and service standards.
• Collaborate on community engagement initiatives and large-scale patient events.
• Work with external partners to address population health needs and reduce inequalities.
• Represent the organisation in meetings and partnership forums.
• Build strong relationships across primary care, community services, mental health, housing and VCFSE partners.
• Represent the service at MDTs, locality meetings and inequality steering groups.
• Support seamless care planning for vulnerable families.
• Ensure compliance with safeguarding, information governance and personalised care standards.
• Maintain accurate metrics, dashboards and clinical system oversight.
• Contribute to audits, evaluations and evidence generation.
• Support investigations, risk assessments and continuous learning.

Person Specification

• Personal Qualities

• Values-driven, compassionate and patient-centered.
• Adaptable, proactive and solution-focused.
• Confident in holding staff to organisational values and professional standards.
• Able to lead teams through change and drive continuous improvement.
• Collaborative mindset with commitment to partnership working.

• Understanding of NHS primary care, PCN priorities and neighbourhood models.
• Knowledge of safeguarding, ACEs, health inequalities and personalised care.
• Ability to analyse data and translate it into actionable service improvements.
• Strong organisational and workload-planning skills.
• Ability to lead, support and motivate teams.
• Clear, compassionate communication skills with staff, patients and partners.
• Ability to identify risks, implement mitigations and elevate appropriately.

• Experience line managing staff in health, social care or community settings.
• Experience delivering operational services or population health programmes.
• Experience working with vulnerable groups or underserved communities.
• Experience using data to plan, monitor or improve service delivery.
• Experience supporting PCN, contractual or CQC-related priorities.
• Experience in immunisation, screening, prevention, wellbeing or community outreach.

• Degree educated, relevant professional qualification or equivalent operational experience.
• Evidence of ongoing professional development.
• Leadership or management training (e.g., ILM).

• Ability to travel across PCN sites as required.
• Willingness to undertake training relevant to the role.
• Commitment to confidentiality, information governance and data quality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a year Depending on Experience