Customer Service Coordinator

ABOUT US

In 2021 two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique, National People Solutions & Consultancy Business who pride themselves on delivering exceptional standards and customer service.

Successful in their own right, we joined forces in 2022 and launched our exciting new brand Brownlee Cale. We operate across the UK, Europe & India, working in the Construction, Civil Engineering, MEICA and Mining Sectors.

WHAT IS THE ROLE?

This is an exciting time to join our company as we have secured contracts for 2025 with Key Strategic Accounts with an abundance of opportunities. The goal of the Customer Service Coordinator is to ensure we retain business with our key customers by providing an exceptional service, in line with our ISO Accreditation & Standards.

Reporting to the Associate Director you will work in collaboration with a team of high performing and motivated customer service and sales team, retaining established, professional relationships with our customers. The role will be fast paced, challenging but extremely rewarding for anyone who holds a passion for exceptional client service.

Responsibilities will include;

• Developing, maintaining, and growing relationships with a network of candidates suitable for temporary and permanent vacancies with our Key Customers.
• Qualifying job vacancies with Hiring Managers & Directors.
• Attending site based and internal meetings.
• Advertising & promoting job opportunities using a range of digital platforms.
• Pre-screening and qualifying candidates
• Taking references & presenting formatted CV’s to Hiring Managers
• Setting up Interviews and providing feedback
• Supporting in the negotiation of contractor rates, salary packages and start dates
• Having full control of the onboarding process
• Providing exceptional aftercare to hiring managers and candidates
• Assisting with business development

WHAT WE RE LOOKING FOR?

At Brownlee Cale our Values are; Authentic, Scrappy & Resourceful.

We re not commission chasers, we don t adhere to archaic recruitment practices, we build long term strategic partnerships and work in collaboration with our client s internal talent acquisition teams. If you re tired of the high pressured sales and want to give more to your clients, then keep reading.

We are looking for individuals prepared to be professional, socially astute, commercially savy, and ambitious people to work to high standards and maintain compliance, understand legislative information, and love working with people. Although we aren’t looking for people with specific experience, Recruitment/Resourcing, Customer Service, HR or Account Management would be very desirable; there will be a steep learning curve initially within this role but working within the processes will bring you great success.

KEY COMPETENCE:

• Competent IT Skills with a working knowledge of all Microsoft Applications; Outlook, TEAMs, SharePoint, Word, Excel, PowerPoint.
• Good Written & Verbal communication skills
• Ability to work in a challenging, fast paced environment whilst paying attention to the detail
• Successfully able to coordinate multiple tasks and projects at any one time & meet deadlines
• Passionate about your role & always an ambassador for our business
• A strong willingness to grow, develop, listen and learn.
• Hold a clean UK Driving Licence.

WHAT ARE THE BENEFITS?

• A starting salary of £30,000 per annum
• An annual Director’s discretionary Bonus of 40% of Basic Salary (paid bi-annually and 1 month in arrears)
• Enrolment in the company pension scheme
• Pre-approved business-related expenses
• A laptop and IPhone provided
• Our team enjoy the benefits of working a Hybrid Model with a minimum of 3 days working in our Newcastle office and 2 days working from home.
• The opportunity to be trained by an experienced recruitment team with a proven track for success.
• Career Development, in line with our business growth plans.

WHAT S NEXT?

• If you re still reading then we would love to hear from you, send us your CV.
• You’ll will need to provide references and be prepared to attend a two stage interview.