At a Glance
- Tasks: Answer calls, greet customers, and keep the lounge area tidy.
- Company: Join Brownhills Motorhomes, a successful and friendly team.
- Benefits: Enjoy a pension, life insurance, medical cover, and free access to facilities.
- Other info: Flexible hours with opportunities for extra shifts and staff discounts.
- Why this job: Be the welcoming face of our company and enhance customer experiences.
- Qualifications: Confident, cheerful, and excellent at customer service.
The predicted salary is between 20000 - 25000 £ per year.
Brownhills Motorhomes are currently seeking a Receptionist – an exciting opportunity to join our successful company.
Responsibilities:
- Answer the telephone, ensuring all calls are forwarded to the correct department or personnel politely and efficiently.
- Report any problems with the automated system promptly.
- Follow up on any calls not returned to customers.
- Meet and greet customers upon arrival, ensuring they sign in and out for Health and Safety purposes.
- Keep the lounge area for customers clean and tidy.
- Perform outward bound postal duties – ensure mail is ready for collection 4:30 pm daily.
- Issue card keys to customers and inform those wishing to use the swimming pool of the rules.
- Maintain the tea and coffee area, keeping supplies topped up and the area clean and tidy.
Skills Required:
- Confident, cheerful disposition with excellent customer service skills.
- Polite, warm, friendly and enthusiastic personality.
- Punctual, able to prioritize work.
- Ability to follow specific instructions and document accurately.
- Flexibility and IT literacy.
Hours of Work: Wednesday to Friday: 8:00 am – 6:00 pm; Saturday: 9:00 am – 5:00 pm. 30‑minute unpaid lunch break each day. When other receptionists are absent, covering additional hours will be compensated in lieu.
Benefits:
- Pension
- Life insurance
- Medical insurance
- Free use of on‑site swimming pool, sauna, hot tub
- Staff discount in on‑site café and accessory shop
Receptionist employer: Brownhills
Brownhills Motorhomes is an excellent employer, offering a vibrant work culture where customer service excellence is at the forefront. With benefits such as medical insurance, life insurance, and free access to on-site leisure facilities, employees enjoy a supportive environment that promotes both personal and professional growth. Located in a dynamic setting, this role provides opportunities for flexible working hours and a chance to be part of a friendly team dedicated to creating memorable experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brownhills and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brownhills and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brownhills.
Get Familiar with Our Brand:Before applying, take some time to learn about Brownhills and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brownhills
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brownhills.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brownhills will surely appreciate.
