At a Glance
- Tasks: Assist customers with parts inquiries and manage orders in a fast-paced environment.
- Company: Join the UK's largest Motorhome dealer with a vibrant team culture.
- Benefits: Competitive pay, staff discounts, and a fun onsite café.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and help customers find the perfect motorhome parts.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are the UK’s largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite cafe and leisure facilities. We employ around 200 staff at our 13 acre site.
As a part of a large team the position is fast paced and one which requires working autonomously at times. Duties include but are not limited to:
- Front of house retail parts advisor for walk in, phone, email, CMS and shared email enquiries. Generating quotations for habitation, mechanical and bodyshop parts and answering queries regarding orders.
- Creating welcoming working relationships with customers to promote reliability, responsibility and trust to retain a returning customer base.
- Using manufacturer websites to ensure correct identification of parts/communicating with manufacturers to gain part numbers, prices, availability and confirm ETAs.
- Adding customer correspondence onto CRM system including part chases and customer updates.
- Money handling, end of day banking and taking online payments via Worldpay.
- Completion of day to day CRM diary.
- Picking, packing, invoicing and franking daily workflow using Royal Mail, FEDEX and DHL systems.
- Monthly reduction of retained and outstanding enquiries.
- ADHOC duties include; Goods inwards; helping the goods in team sign in parts from couriers.
Parts Advisor employer: Brownhills Motorhomes Ltd
As the UK's largest Motorhome dealer, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. With a strong emphasis on teamwork and customer relationships, we offer extensive training and development opportunities, ensuring that our Parts Advisors not only excel in their roles but also grow within the company. Located on a spacious 13-acre site, our facilities include leisure amenities and an onsite café, making it an enjoyable place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research our motorhome offerings, services, and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of our team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at the UK’s largest Motorhome dealer.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Passion for Motorhomes:When you're writing your application, let your enthusiasm for motorhomes shine through! We love seeing candidates who are genuinely excited about the industry and our products. Share any personal experiences or knowledge you have that relate to motorhomes.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Parts Advisor role. Highlight relevant experience, especially in customer service and parts handling. We want to see how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Brownhills Motorhomes Ltd
✨Know Your Parts
Familiarise yourself with common motorhome parts and accessories. Being able to discuss specific components and their functions will show your passion for the industry and help you stand out as a knowledgeable candidate.
✨Customer Service Skills
Prepare examples of how you've built relationships with customers in previous roles. Highlighting your ability to create trust and reliability will resonate well, especially since this role involves front-of-house interactions.
✨Tech Savvy
Brush up on using CRM systems and manufacturer websites. Being comfortable with technology will demonstrate your readiness to handle daily tasks like managing customer correspondence and generating quotations efficiently.
✨Be Ready for Fast-Paced Questions
Expect questions that assess your ability to work autonomously and manage multiple tasks. Practise situational responses that showcase your organisational skills and ability to thrive under pressure.
